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Yakima+Products
Job Title: Consumer Service Rep
Industry Sector: Outdoor
Job Categories: Customer Service
Sales - Inside

 Contact Information
 
Company Name: Yakima Products
  Address: 4101 Kruse Way
Lake Oswego, OR 97035
United States
  Company Phone: 9712338029
Web Site: http://yakima.com

Job Description
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The Position: Consumer Service Rep

General Description:

This is an entry level position responsible for assisting consumers via phone and email with their requests for service and product information for the Yakima Products family of racks, including Yakima, Whispbar, and Prorack racks.  The position supports Yakima Products end users by following through on their requests for technical product information, product / vehicle fit information, and warranty support and evaluation.  Responsibilities include processing a high number of phone calls, emails and sales orders with the quality and positive attitude that our customers have come to expect in our over 35 years in the rack business.  Further, this position will execute and support projects with teammates to deliver against initiatives in Yakima’s strategic and annual plans which will contribute to achieving and sustaining the Yakima Strategic Business Plan and Initiatives, global competitive advantage, and profitable market growth strategy.

 

Scope and Responsibilities:
  • Provides troubleshooting and analysis to resolve consumer problems in a timely, efficient, cost effective, professional manner, and within established guidelines
  • Processes sales orders, including follow-up and documentation, in an accurate and timely manner
  • Provides timely technical product support to consumers by phone and email
  • Increases sales through suggestive selling to consumers

 

 Specific Duties:

  • Promptly and professionally answers a high volume of incoming calls
  • Applies knowledge of company policies, procedures, products and services to troubleshoot, analyze, and resolve consumers’ problems in a timely, efficient, professional manner, and within established guidelines
  • Accurately and timely processes sales orders
  • Answers consumer emails in a timely, accurate, and professional manner
  • Conducts records search, problem/complaint investigation, policy interpretation, and adjustment or correction, referring complex customer inquiries to the appropriate individuals
  • Recommends products and services appropriate to consumer needs
  • Provides technical product information to consumers
  • Refers non-routine or major problems to other individuals, departments or higher authorities as appropriate
  • Completes all assigned tasks in a timely and accurate manner
  • Conducts general office work and consumer account administration in an accurate and timely manner
  • Participates in clinics and staff meetings at the direction of the Department Manager
  • Provides backup coverage across customer service as required
  • Provides timely and accurate consumer feedback to appropriate sales and customer service staff
  • Carries out in an effective manner other duties, responsibilities, and projects as may be assigned

Qualifications:
  • AA degree from an accredited college, or equivalent experience preferred
  • One (1) year customer service experience in outdoor retail sales, and experience selling Yakima racks preferred
  • Intermediate level with PC’s: Microsoft Office Suite; Outlook
  • Ability to effectively develop work systems to manage workload, work independently and efficiently, have a keen ability to prioritize, and ability to identify and address needs in advance
  • Ability to establish and maintain effective working relationships with internal/external customers and consumers
  • Professional level communicator ~ both oral and written correspondence
  • Data base experience preferred
  • Mechanical aptitude
  • Able to visualize and understand geometric and spatial relationships

Physical Requirements:

  • Able to sit and work at a computer keyboard for extended periods of time
  • Able to perform activities such as stooping, kneeling, bending at the waist and reaching on a daily basis
  • Able to perform general office administrative duties: copying, filing, and using a telephone
  • Able to lift and carry objects up to 75 pounds occasionally
  • Corrected 20/30 vision
  • Must be able to safely operate a motor vehicle and sit for extended periods of time
  • Must be able to travel via commercial carrier
  • Overtime as required


Job Location: Lake Oswego, OR
Country: United States
Position Type: Full Time
Employee May Telecommute: No
Job seekers must live within: No preference
Required to Relocate: No
Willing to Travel: No
Required Experience Required: 1-3 years

Job Application Web Site: https://explore.yakima.com/careers

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