EXPERT Bicycle Customer Service Professional
Posted by 365 Cycles on 11/15/2018
Job Basics
Industry Sector: Bike
Job Categories: Customer Service, Sales - Inside - Product & Reservations
Company Type: Retail
State: NH
City: Keene
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Salary: $15-20/hour
Required to Relocate:
Required to Travel:
Employee May Telecommute: No
Job Seeker Must Live Within:
Job Description & Requirements
365 Cycles is seeking a talented individual with extensive bike knowledge to help guide the development of our customer service team. In this role, you will be the expert voice of 365 Cycles that helps provide answers to the customer service team and to the customer. You will need to have the ability to help answer customer inquiries about specific fitment and provide technical information on bicycle components. This role is best geared toward someone with the ability to teach and help coach the overall bicycle knowledge of the customer service team.
Responsibilities
Be a part of a growing team and provide customer service team with expert level bicycle knowledge
Look for and capitalize on opportunities to build customer service bicycle knowledge
Answer customer inquiries on multiple channels to include email communication, phone conversation and online chat messaging
Resolve customer order issues in an organized fashion
Provide support on bicycle components, accessories, and tools
Process returns accurately and in a timely manner
Process warranty claims
Collaborate with leadership team to communicate customer feedback.
Qualifications
Experience in bike mechanics and/ or sales in the cycling industry
Extensive knowledge covering a variety of bicycle types and styles
Must have a strong desire to provide superior customer service to the customer.
Must be driven to help the customer solve issues that they are experiencing with swift execution.
Have the ability to communicate clearly through written and verbal communication.
A basic competency in grammar and punctuation is a must.
Ability to problem solve
Must be very organized and have the ability to work both independently and also as a team member.
Have a desire to work and be part of a growing team that loves bikes
Please email your resume to info@365cycles.com. Thank you!