Aerial Operations Manager

The Aerial Operations Manager is an exciting, dynamic and rewarding position with NOC. This position is responsible for leading a staff of 25-30 and faciliting unforgettable experiences for our guests and Guides alike. This position is multi-faceted and is responsible for all aspects of NOC's Aerial operations including, but not limited to: staffing and hiring, training, operations and facility management. In addition, the Aerial Operations Manager has opportunities for professional development and to pursue relevant higher level certifications. 

The Aerial Operations Manager, reports to the General Manager (GM) of Nantahala Adventures and is a benefits eligible position. This position, is unique in that the Aerial Operations Manager works for 10 months of the year but is paid over 12 months, which offers a great opportunity to travel in the off season. Ideally, NOC is looking for applicants that would be available to start in early February 2019. Due to the seasonal nature of this position, hours and schedule will vary from week to week based on business demands. 

Operations

• Work with GM of Nantahala Adventures to set the long term planning and vision for the Aerial operation, including training and development
• Ensure all daily course inspections are completed and being stored appropriately
• Budgeting
• Request, review and oversee approved budgets and closely track revenue
• Accountable for all expenses/labor
• Oversee all aspects of the daily guide/trip schedule
• Work closely with the GM of Nantahala Adventure to adjust availability and resources to meet business demands
• Support Sales and Marketing by serving as liaison to key groups, and any potential community partners
• Develop and maintain key relationships with all governing and permitting agencies as well as local connections that are key to running an efficient operation
• Supervise daily opening and closing duties of operations as needed
• Responsible for ensuring compliance with all NOC and ACCT training standards and regulations
• Lead the Aerial Operations in accordance with NOC’s Core Values
• Conduct routine repairs and/or coordinate with the GM on larger repair and maintenance projects
• Manage maintenance of Aerial operations in coordination with the annual inspection report
• Identify and communicate departmental and resouce needs, issues and proposed solutions to the GM
• Uphold NOC's standard of safe, fun and efficient trips
• Ensure guests can continue to expect the highest levels of quality service and professionalism

Staffing

• Hire and supervise a staff of up to 30 individuals in a variety of positions including, but not limited to: Assistant Managers,  Lead Guides, Aerial Guides and Drivers
• Set and communicate expectations to Guides to ensure accountability within the workplace
• Monitor and oversee time and attendance to minimize overtime
• On-board all new hires and rehires in a timely, accurate, and efficient manner while following all hiring guidelines
• Complete all end of season paperwork for each employee
• Coordinate and conduct performance reviews and exit interviews
• Facilitate a positive team dynamic amongst operations staff
• Manage and maintain a healthy community for Guides while at work

Other duties as assigned

REQUIRED

• ACCT Level 2 Certification
• Must be 21 years of age
• AWFA and CPR certification
• Deep familiarity with ACCT regulations and safety requirements
• CDL with passenger endorsement (or the ability to quickly and efficiently obtain their CDL)
• Familiarity with regulations of the CMV, OSHA, ANSI and other governing agencies and regulatory bodies
• Passion for the outdoor industry and leading an outdoor lifestyle
• Strong set of social skills and an assertive personality 
• Extensive knowledge of the proper care of all equipment commonly used in Aerial operations
• Strong sense of guest service

PREFERRED

• High level of canopy tour and adventure park operations experience and expertise 
• Rescue training certifications
• Previous experience as an NOC Lead Mountain Top Guide
• Experience and proficiency with Microsoft Word, Excel and Outlook
• Experience and proficiency with Google Sheets

Applicants must be:

• Flexible, efficient and able to prioritize workload
• Tactful, professional and accountable
• Self-disciplined, detail oriented and highly organized
• A team player as well as function independently
• Understanding and patient with guests and have the ability to be firm when necessary

Physical Demands and Working Conditions:

• Able to carry up to 30lbs
• Able to carry heavy equipment over long distances and upstairs
• Be comfortable working at heights of 60+ feet above the ground
• Being comfortable in a harness for extended periods of time
• Must be physically capable of assisting guest retrieval 
• Ability to stand for extended periods of time
• Must be able to belay participants between 60-250lbs
• Must be able to effectively perform self rescue
• Must be able to bend, stoop and twist
• Comfortable working in various climates (heat, cold, wind, rain)