Customer Experience Rep

Posted by HLC on 02/26/2019

Job Basics

Industry Sector: Bike

Job Categories: Customer Service, Sales - Inside - Product & Reservations

Company Type: Accessories

State: NV

City: Sparks

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary:

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

We are a team of passionate people that come together to develop innovative solutions and foster long-lasting brand engagement. We equip our industry to grow and change the lives of cyclists for the better. We value operational excellence, innovative solutions, respect and a positive attitude.  We equip our customers for success through passionate people, innovative solutions, and brand engagement.

 

As a Customer Experience Rep working with our customers, you will:

    - Provide customer service to our existing customers through sales calls, problem solving and product education

=       - Serve as in-house expert on all ordering types, Booking, Season, Fulfillment, Drop-shipping, etc.

=       - Build positive relationships with customers

=       - Process and follow-up sales orders

=       - Prepare and present sales presentations and quotes

=       - Maintain up-to-date knowledge of bike products

=       - Develop and maintain key relationships

Skills needed to accomplish the goals: 

• Experience in sales and customer service including strong bicycle knowledge.   
• Ability to demonstrate a wide range of product knowledge of bicycle parts and accessories and basic mechanical repair knowledge.
• Excellent verbal and written communication skills, as well as strong analytical, attention to detail, organizational and decision-making skills are required.
• Strong understanding of MS office programs as well as generating data from other computer systems used (i.e. order entry system).   
• Relational skills as well as a demonstrated talent for customer service (customer focus)
• A contagious positive attitude
• Excellent Interpersonal skills with ability to relate professionally within our global team
• Ability to prioritize and complete tasks in a multiple priority high paced, demanding environment

Compensation:

=       This position has a base salary and is eligible for profit sharing (quarterly and annual) based on the overall achievement of company goals.

=       This position is also eligible for HLC’s benefits package to include Health Insurance, 401k, Life Insurance, and paid time off. 

Interested in this opportunity?  Please email your resume to hrdept@hlc.bike for consideration.

About HLC

HLC is committed to empowering independent bicycle dealers with a selection of today's best brands, products and services. Our growth and success are the direct result of our commitment to offer the best possible customer service to our dealers.