Job Title: Retail and Tickets Manager                                  

Reports to: Guest Services & Marketing Director                                                                                Wage: DOE

Exempt/Non-Exempt: Exempt                                                                                                   Status: FTYR

Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:

• Supervise the daily operations of the Ticket Office and Retail locations, which includes maintaining the inventory of ticket office supplies.
• Work with RLM Leadership Team and JMA to set ticket/pass pricing and direction for growth.
• Keep abreast of retail trends to help set a strategic direction for all three retail outlets (Mountain, Grizzly Peak Outdoors, and RLM Golf Course).
• Attend retail shows, within budget, and negotiate discounts to get the best margins possible.
• Work to develop new relationships and partnerships with new vendors and suppliers and work with existing suppliers and negotiate contracts.
• Buy merchandise for all RLM Retail locations and monitor and track inventory between locations.
• Recommend clearance sales and varying delivery schedules to help control stock levels, work with Marketing department to present sales promotions.
• Assist management and Human Resources with employee uniform needs.
• Respond to customer and management complaints in an appropriate manner.
• Understand and train on RTP Retail system at all locations.
• Complete a weekly walkthrough of each retail venue, analyze merchandise, standards and other needs, plan store layouts to promote key lines, create an action plan for the week and ensure follow-ups.
• Account for all security issues involving cash, theft, liability, and premises.
• Open and close seasonal operations in a timely and organized manner.
• Work with Human Resources to interview, hire, train, and appraise performance of employees.
• Provide supervision and guidance to employees in accordance with RLM policies and State/Federal employment laws.
• Maintain employee work schedules including assignments, job rotation, training, vacations and paid time off, cover for absenteeism, and overtime scheduling.
• Provide effective performance feedback through employee recognition, rewards, reviews, and disciplinary action, with the assistance of Human Resources when necessary.
• Accomplish financial objectives by adhering to a departmental budget; scheduling expenditures; analyzing variances; and initiating corrective actions.
• Plan, evaluate, and improve the efficiency of department processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepare periodic reports for management, as necessary or requested, to track strategic goal accomplishment.  Provide Controller with bi-weekly, monthly, and yearend inventory.
• Delegate department representation at committees such as sustainability, safety, and customer service.
• Communicate regularly and effectively with other managers, directors, general manager, and other designated contacts within the organization.
• Maintain and enhance a team-oriented culture with all departments and demonstrate a collaborative attitude.
• Perform all duties of sales associate and cashier at all locations.
• Assist subordinates and other departments in performing duties whenever necessary.

Skills and Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Required:

• Ability to analyze retail sales patterns, assess category trends and customer preferences and use this information to determine carryover, devise pricing strategy, and develop forecasts.
• Strong sales skills and ability to demonstrate products, convey product features, and upsell.
• Business awareness including loss prevention, merchandise control, and development of SOP’s.
• Excellent communication, leadership, analytical, and interpersonal skills.
• Ability to lead and direct employees, serve customers, and maintain excellent customer service during high stress situations.
• Highly organized and able to adapt quickly to changing priorities.
• Excellent written and spoken communication skills.
• Demonstrated knowledge of basic economic, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team.
• Safety orientated and able to train employees on safety procedures of equipment used.
• Excellent computer skills in a Microsoft Windows environment. Must include Excel, Word, and Outlook.
• General knowledge of various employment laws and practices and employee relations.
• Evidence of the ability to practice a high level of confidentiality.
• Available to work holidays and/or weekends.
• Maintain a valid Driver’s License.

Experience/ Education

Required:

• Minimum of 5 years’ experience in retail sales or related experience.
• Minimum of 3 years’ experience in supervisory position.

  Preferred:

• Experience with RTP point of sale in Retail and Ticket selling
• Experience in ski/golf industry

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear.  The employee is frequently required to handle or feel objects, merchandise or controls.  Must be capable of walking or standing 70% or more of a normal 8 hour work shift.  Must be capable of occasionally lifting and pushing or pulling 30 lbs or more, and frequently lifting, pushing or pulling, and carrying up to 20 lbs.  Must be capable of walking on snow and ice.  Must be able to bend, kneel, and reach.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Equipment Used:

• Point of Sale Computers
• Security Systems
• Company Vehicles/Golf Carts
• Hand Held Radios
• Snow Shovels