Dealer Services Representative

Posted by Simms Fishing Products. on 05/08/2019

Job Basics

Industry Sector: Fishing

Job Categories: Customer Service

Company Type: Apparel/SoftGoods

State: MT

City: BOZEMAN

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary: $15-20/hour

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 10 miles

Job Description & Requirements

Simms Fishing Products is a leader in the fishing industry – driven to create growth and vitality in the community. We build trustworthy and angler-driven products. Our employees communicate openly, keep their commitments and inspire trust.   We build for the long haul with products that last and a brand that endures. Our employees are our most important catch.

To be a great fit at Simms, you must embrace the fishing culture and follow our practice to work like we fish – with purpose, passion & curiosity. Be prepared to share your latest fishing adventures.

 

Dealer Services Representative –

In this role, the Dealer Services Representative will provide superior customer experiences with our retailers at every touch point, creating brand loyalty through expert-level product recommendations, preseason and at-once order management advice and guidance on all things Simms – this is the ‘go to’ for finding solutions for any and all situations that may occur, with a win-win solution as the ultimate goal.

Outcomes of this role include:

Ø Provide highest level of customer service in the industry with a positive solution-based answer to all product and service issues

Ø Builds a trustworthy relationship with each dealer, helping them be successful through support and education of Simms programs and service

Ø Proactively manage open order dollars, focusing on accurate revisions and order release to achieve on-time ship dates

Ø Educating and implementing seasonal sales programs and ensuring Simms Dealer Policies are adhered to

Ø Efficient, timely, and responsive communication, whether via phone or email

Ø Back orders and open orders processed within expected timelines

Ø Ownership for National Accounts in given territory- Processing Drop Ships, Properly Editing orders to make sure meeting requirements of all National Account Criteria to prevent charge backs and deliver on-time meeting KPI’s, monitors email box and voicemails promptly replying. Support outages for other team members.

Ø Assist in communication and processing dealer warranty & repair needs

Ø Supports Dealers with custom branding orders & supports custom branding outages

Ø Solution oriented mindset with proactive action to document work flow processes and procedures for Dealer Services

Ø May be called upon to provide outreach and event support for Retail, Dealer and Consumer shows as needed- Includes travel, setup, positive customer interactions, driving sales for and through retailers

Ø Additional support of phones and services across all Customer Service channels

Successful candidates should possess:

Ø Strong customer service experience, preferably in the outdoor industry via retail or in-house sales/service

Ø Solid communication skills, both written and verbal

Ø Excellent time management and prioritization skills

Ø Proven ability to problem solve and actively listen with a focus on win-win solutions

Ø Capacity to task switch quickly and efficiently, balancing a large inbound phone/email workload

Ø Technical aptitude with inventory management systems, Excel and other programs used to track, manage and process orders, product returns and inventory assessment

Ø Very fluent keyboard/typing skills and computer/search navigation

Ø Detail-oriented and highly organized

Ø Embraces change as a constant. Learns new skills willingly and quickly

Ø Avid angler and/or outdoorsperson a plus

Simms offers a competitive compensation and benefits package, including: Medical, Dental & Vision Insurance, Health Savings Account, Flexible Spending Accounts, Life, Short-term & Long-term Disability Insurance, 401K Retirement Plan, Paid Holidays & Paid Time Off. This is a full-time role located at our Bozeman headquarters, and work schedule of 8:00 am – 5:pm, Monday – Friday. No relocation assistance provided. All positions have a 9-month employment probationary period. mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;color:#767171;
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About Simms Fishing Products.

Simms is a leading manufacturer of high quality fishing apparel and outerwear, based in Bozeman, Montana.