Customer Service Dealer Rep

Posted by Sea to Summit on 05/21/2019

Job Basics

Industry Sector: Outdoor

Job Categories: Admin/Clerical, Customer Service, Sales - Inside - Product & Reservations

Company Type: Accessories

State: CO

City: Boulder

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary:

Required to Relocate:

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

Are you interested in diving into the outdoor industry with a fun and hard-working team? Do you have a natural knack for engaging with people and have a love of the outdoors? If so, you may be a great fit for our Customer Service Dealer Rep position.

Sea to Summit is seeking someone stellar to join our growing team in Boulder, Colorado. The Customer Service Dealer Rep is effectively the “face” of Sea to Summit. The Customer Service Dealer Rep will develop strong long-term partnerships with our dealers and work closely with our in-house territory field sales reps to build brand loyalty and trust, resulting in sales growth within assigned territory accounts. Additionally, they will regularly communicate and interact with our internal Sales & Operations teams. The ideal candidate will ensure a flow of relevant sales and customer information, so that the company can meet and exceed our customer’s needs and our internal company goals.

Tasks and Responsibilities:

Customer Service:

• Provide excellent communication with dealer accounts in their assigned territories
• Work closely with territory field Sales Representatives to meet sales and service goals
• Timely and accurate processing of orders that require rapid turnaround
• Identify, track and proactively analyze customer ordering cadence to forecast and provide feedback to appropriate managers
• Provide prompt communication of backorders and efficient processing of those orders
• Act as a liaison between customers and various departments
• Process return to stock and credit transactions
• Process warranty requests including Return Authorizations
• Develop a comprehensive understanding of all products
• Answer and direct incoming company phone calls Handle consumer questions or issues in a professional and timely manner
• Ability to create and understand departmental reports
• Assist on various projects and tasks as needed

Sales:

• Interact with dealer accounts via phone and email to build and maintain strong business partnerships, fostering brand loyalty and trust
• Primary contact for all sales calls within assigned territory accounts
• Effectively communicate company initiatives to promote product interest and increase sales
• Establish consistent and documented buyer engagement
• Maintaining weekly communications and developing partner-driven sales strategies to ensure dealers are properly supported
• Maximize sales by proactively contacting dealers, utilizing various upselling techniques
• Understand and leverage account specific sales programs
• Continually generate new areas of opportunity to grow revenue and expand product reach
• Complete all required reporting and documentation in relation to sales strategy and territory performance
• Accommodate customer needs while keeping company’s best interest in mind
• Provide trade show support on an as-needed basis, Outdoor Retailer in Denver

Qualifications:

• 2+ years of customer service and or inside sales experience
• Experience with data entry in an order management system - SAP ERP or CRM is a plus
• Proficient with MS Office Suite (Excel, Word, Outlook) and Adobe PDF
• Comfortable and professional when speaking with dealers and consumers on the phone
• Experience in wholesale/retail industry is a plus
• Exceptional verbal and written skills with a strong aptitude for accuracy and detail
• Have a friendly and positive attitude
• Strong base of outdoor product knowledge
• Exceptional active listening and organizational skills
• Ability to upsell and cross sell as appropriate when working with dealers
• Ability to manage multiple tasks on a daily basis i.e. (phone calls, emails, order entry).
• Must be highly self-motivated, keep a consistent positive attitude and strive to beat metrics
• Flexible and adaptable when facing changing priorities in a fast paced environment
• Ability to solve problems and bring new ideas to the team

Additional information:

This is a full-time position; our business hours are 8:00 AM-5:30 PM Monday through Friday. Pay range is competitive and is based on experience and qualifications. Benefits include health insurance, 401K and employer paid pensions, paid time off, holiday pay, volunteer time off and a casual, dog-friendly work environment. Please send a resume, cover letter and pay requirements to jobs@seatosummit.com.

About Sea to Summit

Sea to Summit is an innovative design and product development company that engineers a wide range of intuitively simple products that help make time in the outdoors fun, efficient and comfortable. Outdoor enthusiasts and active travellers purchase our products in over 60 countries through diverse retail channels. In our 36 years of operation, Sea to Summit has become an award-winning global brand, recognised internationally as an industry leader in product design and business innovation.  Sea to Summit

Significant growth and international recognition haven diminished our start-up spirit though still a highly creative, fully collaborative team with a radically innovative approach that mirrors the hungry, young company of our roots.

We'e a dynamic business with offices in Australia, Germany, China and Hong Kong.