Customer Service Lead
Posted by Pret, Inc. on 05/22/2019
Industry Sector: Bike, Outdoor, Snow
Job Categories: Customer Service
Company Type: HardGoods/Equipment
City: Park City
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Required to Relocate:
Required to Travel:
Employee May Telecommute: No
Job Seeker Must Live Within:
Job Description & Requirements
Customer Service Lead
Pret offers a unique opportunity to join our company as Customer Service Lead as we enter the next phase of our growing business. Join the small, focused team that is passionate about delivering exceptional product and service. The right individual will share this passion, and have the desire to manage the customer experience. They will be integral in shaping the go-forward systems that are necessary to support our dealers, reps, and consumers.
Essential Duties and Responsibilities:
= Oversee, manage, and suggest improvement of all order processes.
= Represent the Pret brand with extraordinary service and sales skills.
= Exercises diplomacy with customer inquiries and service requests.
= Resolves email, phone, and social media requests in a timely, efficient, and professional manor.
= Develops and manages relationships with dealers, reps, and logistics personnel.
= Assists and coordinates the development of sales tools and materials
= Distribution of periodic inventory and sales reports to sales reps and management
= Assist/Support Pret’s Sales & Marketing efforts
o Attend Trade show and regional events as required
o Manage, ship, and track Athlete product shipments
o Process and track photo, sales, and media samples
o Assist in development, production, and distribution of marketing and clinic materials
o Process dealer and consumer communications received via phone, web, or social
= Warranty Service
o Field and process customer & dealer warranty calls/messages.
o Track and log warranty claims/calls
o Oversee warranty and spare parts inventory
o Report issues / trends
= Participate in Pret monthly, quarterly, and annual planning processes. Provide team with customer and market feedback on product, programs, pricing, & marketing.
= Minimum of one-year retail or wholesale sales/customer service experience in an outdoor category.
= Possess excellent written and verbal communication skills.
= Ability to work independently, work with a team, and thrive on challenge.
= Attention to detail & accuracy, self-management ability, and strong follow through.
= Ability to multitask projects, emails, calls, and chats.
= Demonstrated ability with Microsoft Excel, Word, & Outlook. Additional skills and experience in live chat, and data management desirable.
= Reliability and trustworthiness.
Travel Requirements & Working Conditions:
Primarily working in our Park City office, with minimal domestic travel for trade shows, events, or customer meetings. Ability to work winter events which can include cold, snowy, or wet conditions.
To Apply: Send resume & cover letter to email@example.com
About Pret, Inc.
Pret, Inc. - Founded and based in Park City, Utah, we develop gear that reflects our demand for ultimate performance and innovation, our love of the outdoors, and the people who share our passions. Our low-profile helmets feature superior fit and maximum ventilation, allowing you to live at the limits while conquering the most demanding conditions. Pret is one of the fastest growing companies in the winter sports market, led by a group of impassioned enthusiasts that are dedicated to enhancing the perfect outdoor experience.