Customer Service and Warranty Representative
Posted by TRP Cycling on 07/17/2019
Job Basics
Industry Sector: Bike
Job Categories: Customer Service
Company Type: Recreation
State: UT
City: Ogden
Country: United States
Required Experience: 1 - 3 years
Contact Name: TRP Cycling
Contact Phone: 1-801-648-7079
Job Type: Full Time
Salary:
Required to Relocate: Yes
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within:
Job Description & Requirements
TRP is a growing company in the cycling industry. We are located in Ogden, Utah just north of Salt Lake City. Ogden is home to 300+ miles of single-track as well as world class skiing, rock climbing, fishing, and many more outdoor activities.
-Full-Time Position with Health Insurance Benefits-
TRP is looking for an individual that can engage our customers through positive, productive conversation on the phone and in email. Respond to shop and consumer inquiries providing support for all TRP products, warranty evaluations, and product recommendations. Receive and process product returns. Resolve unique or complex issues through creative, consumer-focused solutions. Liaison with management and internal departments as necessary to resolve rider and product issues.
- Minimum two years of customer service experience in the cycling industry.
- PC proficiency in order entry systems, Microsoft Word and Excel. Associate or bachelor’s degree, or equivalent experience preferred.
- Excellent customer service and account management skills.
- In-depth technical knowledge of road and mountain bike products and the cycling industry in general.
- Excellent analytical, organizational and problem-solving skills.
- Ability to communicate, both written and verbally, in a clear and professional manner.
- Ability to work independently in a fast-paced, high volume environment.
- Ability to identify issues and alternatives, and recommend possible solutions.
