Regional Manager, REI Outdoor Programs and Experiences - New York/TriState
Posted by REI on 08/21/2019
Job Basics
Industry Sector: Outdoor
Job Categories: Events, Management - Team, Outdoor Education
Company Type: Accessories, Apparel/SoftGoods, Events, HardGoods/Equipment, Nutrition, TravelandTourism
State: NJ, NY
City: East Hanover
Country: United States
Required Experience:
Job Type: Full Time
Salary:
Required to Relocate: No
Required to Travel: Yes
Employee May Telecommute: No
Job Seeker Must Live Within: 25 miles
Job Description & Requirements
In this role, you will contribute to REI’s success by leading and growing REI’s regional outdoor experiences. The Co-op Regional Experiences Manager reports to the Outdoor Programs and Experiences Manager, Field Operations. In thsi role, you would be based in the field and responsible for defining the regional experiences business strategy and driving business growth for the experiences portfolio inclusive of Do-It-Yourself (DIY), Workshops, Day and Overnight Programs, and Activity Sites. You will oversee program operations, coordinate and lead regional teams, implement corporate initiatives, and serve as the main point of contact for program risk management at the regional level. You will partner with Retail Directors and Local Brand Engagement Managers to develop REI’s local and regional customer approach and strategy – aligned with business goals and objectiv
Leading the Way
- Leads strategic business development, planning and execution in collaboration with key partners
- Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
- Supports the implementation of company programs, procedures, methods and practices to promote REI key messages.
- Challenges and inspires employees to achieve business results.
- Ensures employees adhere to legal and operational compliance requirements.
- Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions.
- Conducts and ensures the completion of performance reviews.
- Provides coaching, direction and leadership support to employees in order to achieve department, company and customer results.
- Establishes and maintains visibility within the department.
- Monitors operational statistics, reports trends, variances and issues, and takes appropriate action.
- Collaborates effectively with leaders both internally and externally.
Planning & Navigating
- Manages a regional team to ensure quality program, event and service project delivery and budget goals.
- Manages all aspects of budgeting and program planning (assortment, schedule, pricing) for the region.
- Builds regional experiences participation and business through active partnership with the community.
- Provides oversight of the operational requirements of community partnerships and permits
- Reviews and negotiates terms of relationships and ensures compliance with contracts, permits, sponsorships, and agreements, etc.
- Manages compliance and resolves issues related to outdoor program risk management.
- Manages program expansion in alignment with company expansion.
- Collaborates with store management teams and retail leadership to ensure programs are promoted through retail stores
- Serves as regional oversight for Multi-Day experiences.
- Ensures operational consistency with other regional and national programs.
- Collaborates with local brand engagement teams to define experiences marketing plan and collaborate with business critical community partnerships.
- Align with other Regional Managers, to ensure consistency in quality and experiences delivery.
Bring your passion and expertise
- Excellent written, verbal, and listening communication skills. Proven ability to communicate effectively in team and virtual environments, to build and foster effective working relationships within REI and with multiple business partners
- Experience managing contract negotiations, in particular with land agencies and community organizations
- Experience managing budgets over $300,000. Proven and successful experience in building and managing annual plans, budgeting, execution, and evaluation.
- Working knowledge of legal, regulatory, and risk management issued related to outdoor recreation.
- Wilderness First Aid or Wilderness First Responder Certification (within first three months of hire)
- BA degree in business management, or outdoor recreation management (or equivalent experience)
- Proven ability to build and cultivate relationships within the community preferred
- Ability to acquire a CDL and/or drive a 15 passenger van and loaded trailer – valid driver’s license
- Ability to effectively create program assortments which will maximize outdoor participation, revenue generation, gross margin, and net margin for a given region
- Experience managing a virtual and/or distributed team over a large geographic region
- Ability to travel regionally
- Builds capacity of individuals and teams through effective employee development, involvement, communication, and supervision efforts.
- Creates a strong, mutually supportive work spirit and culture where people can do their best.
- Establishes trust and inspires others.
- Makes effective organization and people decisions in a manner consistent with REI's values and ethics.
- Delivers on commitments and holds others to same.
- Champions the organization and advocates solutions in the overall Company's best interest.
- Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
- Consolidates information from various sources including feedback from others to reach sound decisions.
- Considers the ultimate impact of decisions and actions on internal and external customers.
- Fosters change in company direction.
- Effectively plans and executes changes.
About REI
At Recreational Equipment, Inc. (REI), we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products—and the trails, slopes and waterways where we play.
