Community Engagement Coordinator

Community Engagement Coordinator

The Community Engagement Coordinator is primarily responsible for creating & fostering relationships with our local community to promote and grow our rental and tourism business. This individual will spend ~30% downtown Denver drumming up new rental and tour business, ~20% providing eBike tours of downtown, and ~50% of their time at our main Littleton eBike shop.

Duties and Responsibilities:

• Contribute in multiple roles including outreach, sales and repairs

• Staff local events promoting rental & tours business

• Maintain high level sales ability

• Remain up-to-date on current product offerings

• Foster growth of “community” in retail facility

• Provide exemplary customer service including the handling of customer complaints if/when they arise

• Promote open communication between sales, non-profit and service departments

• Maintain a fun and positive environment for customers and employees

• Provide an atmosphere with a high degree of cleanliness and organization throughout the store

• Check work email and respond at the beginning and end of every shift

• Work with / train interns as required

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• Generate & maintain relationships with hotels, apartment complexes, retirement homes, etc. to promote rental & tour business

• Provide detailed information about product & service offerings

• Generate & distribute marketing materials as necessary

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• Monitor and maintain quality control systems for rental and tour business

• Engage and inform guests about landmarks and history of Denver

• Ensure safety of guests as they tour in an urban environment

• Perform basic mechanic “check - ins” on bikes at the end of each day

• Coordinate with Mockery Brewery staff as necessary

• Maintain an organized and professional work space

• Photograph guests as appropriate for use on marketing outlets

• Work Weekends

Education/Experience: 

• Experience in generating new business

• Experience in marketing

• Experience in tour guiding - PLUS

• Cycling enthusiast - PLUS

Skills and Traits:

• Enthusiasm, high energy level, confidence, resourcefulness

• Entrepreneurial drive

• Strong verbal communication skills

• Strong leadership and team working skills

• Strong record keeping skills

• Ability to effectively present information and respond to questions from employees and upper management

• Ability to work in a dynamic, multi-functional, multi-cultural environment

Physical Demands:

• Able to sit or stand and walk throughout the scheduled work shift

• Must be able to ride a bike

• Must be able to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions

• Able to lift and/or move up to 75 lbs

Typical Working Days / Hours:

• Initially early Spring to late Summer, 40 hrs/wk (depending on results, work time frame could change)

GoodTurn Cycles is a nonprofit social enterprise dedicated helping people achieve better health and providing job training to young people. Our shop specializes in sales, rentals and tours of electric bicycles (e-bikes), and repairs for all bikes.