Dealer Service Representative
Posted by Mammut Sports Group, Inc. on 03/05/2020
Job Basics
Industry Sector: Lifestyle, Outdoor, Snow
Job Categories: Customer Service
Company Type: Apparel/SoftGoods, HardGoods/Equipment
State: CO
City: Denver
Country: United States
Required Experience: 3 - 5 years
Job Type: Full Time
Salary: $36-40,000/year
Required to Relocate: Yes
Required to Travel: Yes
Employee May Telecommute: No
Job Seeker Must Live Within: 25 miles
Job Description & Requirements
WHO WE ARE
Mammut Swiss 1862 is a leading provider of outdoor apparel and gear serving the North American marketplace. The high level of identification with the brand is evidence of the enthusiasm and passion of our employees for outdoor sports. We are driven by the quest to create products with the highest level of quality, innovation and functionality in the climbing, mountaineering and snow sports segments. Our culture is easy going, open and shaped by trust and helpfulness. We enjoy working together as a team and are highly driven to expand the brand’s reach in North America over the coming years. In order to support our growth, we are investing in important business areas to extend and strengthen our headquarters and distribution network. Would you also like to be part of Mammut?
REQUIREMENTS / QUALIFICATIONS: Position must train in Williston VT for 4-6 months, then can be located in Willliston VT or Denver CO.
= 2-4 years professional experience
= Team player with strong verbal and written communication skills
= Passionate about the outdoors and participates in the activities Mammut provides products for
= Ability to build relationships with colleagues and customers while continue having a positive mindset despite possible negative customer feedback
= Thrives in a fast-paced environment and can problem solve on the spot
= Ability to prioritize between competing tasks
= Strong computer skills, especially MS office
= ERP experience desired, Dynamics preferred
OVERVIEW:
The Dealer Service Representative is responsible for responding to dealer service and sales reprensentative needs via phone or email.
PRIMARY RESPONSIBILITIES:
- Serve dealers efficiently thanks to in depth process and product know-how
- Communicate effectively with dealers, management, sales and warehouse team to meet deadlines
- Provide assistance to dealers by answering, handling & resolving questions, requests, issues etc.
- Review and take orders accurately
- Process reports (backorders, sales, etc.)
- Recommend process improvements
- Understand and embrace the business and dealer service operation’s strategic direction. Perform other duties as assigned
