Community Manager

Job Title: Community Manager

Company: iKamper USA, Inc.

Schedule: Full-Time (Monday to Friday, 8:30am-5:30pm)

Location: Kent, WA

Start Date: June/July 2020

About Us: iKamper believes that the best times are those spent traveling, discovering, and enjoying the outdoors with those you love most. Our award-winning products have propelled us to incredible global growth in the past 3 years, and we opened our US headquarters in Seattle in May 2019. This May we moved into our new home in Kent: a 10,500 sf warehouse/showroom/office.

About this Role: as the Community Manager, you will be responsible for maintaining and growing iKamper’s community of enthusiasts both online and in-person. Online, you will assist and grow our community by developing a forum on iKamper.com and interacting with members on other platforms as well: Facebook, Instagram, Youtube, and more. You will also organize events at our headquarters and plan larger get-togethers with hundreds of iKamper members around the country. Throughout all interactions, you will always be positive, respectful, inclusive, and kind. Along with a love for traveling and the outdoors, you will bring passion for people, hard work and improvement. iKamper is rapidly growing: succeed in this role and continue to grow with us.

What You’ll Do:

• Interact with members on a daily basis through online platforms

• Answer their questions and provide updates

• Search for ways to reach new members

• Develop a new platform on iKamper.com for members to interact

• Organize monthly events at iKamper’s headquarters, inviting leaders in the outdoor industry to speak and share, inviting members to meet and participate

• Plan and organize large-scale events in WA and beyond, bringing together hundreds of iKamper members

• Develop new content to be shared with our community

• Have an active role in giving back to our community through service

• Meet and greet customers when they visit the store

• Effectively communicate with the customer service and sales teams

• Maximize productivity, profitability, and constantly strive for improvement

• Offer unique and innovative solutions to each problem

• Learn, grow, and progress within the company

Requirements:

• Passionate, self-motivated, and positive

• Genuine passion for people and for helping others

• Experience in hospitality and event management

• Personal experience showcasing the power of community

• Excellent organizational skills

• 4-year college degree in Business, English, or related field

• 2+ years of customer service OR related experience

• Excellent written and verbal communication skills

• Strong problem-solving and relationship management skills

• Familiarity with social media platforms (Facebook, Instagram, Twitter)

• MS Office expert, Basic Adobe Suite skills preferred

• Active lifestyle, interested in the outdoors (preferably in overlanding) 

Remuneration & Benefits:

• Full-time, competitive salary

• Comprehensive medical, dental, and vision plans

• 401(k) with company match

• 2 weeks of paid vacation

• 30% off iKamper gear

• Outdoor shows around the US: Outdoor Retailer, SEMA, Overland Expo

• Friendly work atmosphere: show up on time, do a good job, get along with others at the office. That's about it. No strict dress code or company hierarchy.

How to Apply

• Submit a cover letter describing your fit for the position

• Submit a resume detailing your previous experience relating to this role

• Successful candidates will be contacted via email for further questions

• Only candidates able to conduct an in-person interview will be considered

iKamper believes that the best times are those spent traveling, discovering, and enjoying the outdoors with those you love most.

Our award-winning roof top tents, the Skycamp and X-Cover, have propelled us to incredible global growth in the past 3 years, and we just recently opened our US headquarters in Seattle in May 2019