eBusiness Systems Coordinator
Posted by Shimano North America Holding, Inc. on 01/11/2021
Industry Sector: Fishing, Hunting/Shooting, Lifestyle, Outdoor
Job Categories: Design - Graphic, Design - Web, Ecommerce Management, Marketing & Digital Marketing
Company Type: HardGoods/Equipment, Retail
City: North Charleston
Country: United States
Required Experience: 3 - 5 years
Job Type: Full Time
Required to Relocate:
Required to Travel:
Employee May Telecommute: No
Job Seeker Must Live Within:
Job Description & Requirements
eBusiness Systems Coordinator
Fish eBusiness Division
Shimano North America Fishing, Inc. (SNAF) is a global company offering the world’s sporting community with top labels and brands including Shimano, Pearl Izumi, G. Loomis, Power Pro and Innovative Textiles, Inc. (ITI). We are seeking an eBusiness Systems Coordinator to join our North Charleston, SC team!
We are proud of our staff; diverse in talent, interests and backgrounds. Job seekers can find unique, one of a kind job opportunities in our fishing and cycling divisions, including national and regional sales, marketing, retail services and distribution. We offer an exceptional array of employee benefits and we are proud of a workforce that takes advantage of the health and wellness benefits we offer. Those that seek opportunities with employers that focus on reducing negative impacts on the environment need look no further than SHIMANO NORTH AMERICA FISHING (SNAF). Our company is an ISO14001 certified business where environmental compliance and continual improvements are part of our business philosophy and operations. If you feel you can bring talent, innovation and enthusiasm to our workforce then please consider the opportunities we have available.
The eBusiness Systems Coordinator is responsible for the planning, development, and training of tools and processes involved in the eBusiness department. This includes PCM, CRM, JIRA and support for the Brand, B2B, and B2C websites. This role is responsible for the planning, and development of all SNAF digital platforms. This role will also be responsible for providing general support to platform users.115%'> 115%'>Job Level:115%'>Experienced115%'>Essential Duties/Responsibilities:
= Manage content for Shimano, G. Loomis, PowerPro, and Jackall hard/soft goods: uploading, maintaining, enriching websites and databases.
= Obtain product information and content from product managers to upload to PCM system.
= Maintain product catalogs and content in PCM system.
= Create and provide product catalog information for upload.
= Manage front end template and content changes.
Planning and Enhancements:
= Work with site developers on CRM, Brand, B2C, and B2B site projects from business/usability and functionality perspectives.
= Gather and distribute user feedback for future site improvements.
= Plan projects and enhancements that are approved and report on them regularly through roadmaps, tickets, and presentations.
= Develop SOPs and tutorials for all digital platforms and processes.
= Distribute these SOPs to all of the users of our digital platforms.
= Regularly train users to be proficient at all digital platforms.
= Manage inbound tickets to the eBusiness team and distribute accordingly.
= Organize tickets dealing with bug, or backend requests and submit to different departments.
= Work with all departments to keep the site current and correct.
= Troubleshoot user issues with the site through the ticket system.
= Strong creative ability with the desire to turn technical information into engaging content that are both informative and engaging.
= Work with platform providers to create, maintain and consistently improve the user experience of our platforms.
= Develop and execute a training content plan that meets business and program goals.
= Ability to interact and motivate others to assist in providing correct technical content.
= Provide performance reports and analytics to various parties as required.
= Additional duties as needed or assigned.
= Evaluate a project scope and size as it develops for assistance in long term planning.115%'>
= Minimum 1 year of experience in web content management with background in data management.
= Must be proficient in a Windows environment including intermediate/advanced Excel, Word, PowerPoint and Outlook.
= One-year experience in Shopify, Magento, Hybris, or comparable e-commerce platform.
= Salesforce or other CRM experience preferred.
= Must be highly organized and possess a high attention to detail. Strong written and verbal communication skills.
= Ability to multi-task and prioritize heavy workloads and have the flexibility to manage changing priorities and project work in addition to day-to-day responsibilities.
= Team player that is self-motivated and works well independently or as part of a team that seeks opportunities to contribute to the overall success of the team.
= Superb organizational and time management skills - a self-starter who meets deadlines and adheres to schedules.
= Strong Computer skills required (Microsoft Excel, Microsoft Office, Adobe, PowerPoint, G Suite and other video/photo editing software).
= Strong, detailed communication skills (written, verbal and presentation).
= Customer service oriented with great interpersonal skills.
= Fishing industry knowledge and overall fishing experience a plus.
Bachelor’s Degree or equivalent experience
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Shimano North America reserves the right to modify and change responsibilities and duties herein without notice.
Shimano North America is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status or any classification protected by federal, state, or local law.