Service Center Specialist I
Posted by Black Diamond Retail, Inc. on 11/26/2020
Job Basics
Industry Sector: Outdoor
Job Categories: Customer Service
Company Type: HardGoods/Equipment
State: UT
City: Salt Lake City
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Salary: $15-$17/hour
Required to Relocate:
Required to Travel:
Employee May Telecommute: No
Job Seeker Must Live Within:
Job Description & Requirements
Black Diamond is seeking motivated individuals for our Warranty and Service department. Join a team of climbers and skiers dedicated to providing exceptional after-sales service to our customers. At Black Diamond Equipment we are driven by a passion to relentlessly design, engineer, and build the world's best climbing, skiing, and mountain equipment. Working at Black Diamond Equipment allows for a career that aligns with and integrates the human-powered pursuits that we all live by. Explore a career that aligns with YOUR passions.
Essential Functions:
- Responsible and authorized to perform repairs on customer returns, such as (but not limited to) boot repairs, binding repairs, other ski equipment repairs, tent repairs, backpack repairs, and climbing equipment repairs.
- Responsible and authorized to efficiently handle walk-in customers regarding returns and repairs of BD product, as directed by Supervisor.
- Responsible to do preliminary receiving of returns & make preliminary judgment regarding disposition of return (replace, repair, deny claim) and stage return by day's end. Responsible and authorized to pack and ship all repairs to customers.
- Responsible and authorized to disposition and maintain non-repairable product, tools, and materials in a neat and organized fashion; to notify QA to examine and destroy returns.
- Responsible and authorized to accurately assess and collect defective returns related data for use in closed-loop PLM analysis
- Acquire an extensive base of knowledge of all products for each brand on the Black Diamond platform.
- Responsible and authorized to follow all ISO guidelines in accordance with BD Quality procedures.
- Responsible and authorized to act as public liaison and project the appropriate BD.inc image for all BD.inc customers.
Education:
- Required: High school diploma.
- Preferred: Military experience, some college, or bachelor's degree.
Work Experience:
- Required: 0-3 years of customer service.
- Preferred: Additional mechanical/repair equipment experience and customer service and or retail sales experience including phone and email correspondence. One-year experience in ski shop repairs. Must be an active climber and skier.
Skills and general experience:
- Excellent written and verbal communication skills are mandatory. Able to operate repair equipment for boots, ski equipment, tents, apparel, backpacks and some climbing equipment tools. Familiarity with skiing, climbing, and other outdoor gear. Articulate, friendly and able to courteously help all customers with repairs and returns over both phone and email. Well organized and detail oriented. Computer proficiency; Microsoft office products, especially Excel. Must have good customer relations skills especially the ability to deal pleasantly and efficiently with conflict.
Black Diamond Equipment, Ltd is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex; including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Black Diamond Equipment HR representative.
Apply Here: https://www.click2apply.net/b7jaoxhVQbD6U2pWueG1d
PI126481481
