Lead Technician/Service Writer
Posted by Sports Garage Cycling on 02/19/2021
Industry Sector: Bike
Job Categories: Tech Rep
Company Type: Retailer
Country: United States
Required Experience: 3 - 5 years
Contact Name: Brad James
Contact Phone: 303 473 0033
Contact Cell: 720 520 2262
Business Phone: 303 473 0033
Job Type: Full Time
Salary: $42-48,000 annually
Required to Relocate:
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within:
Job Description & Requirements
Sports Garage Cycling is in its 27th year. Our passion is helping every rider discover his or her own cycling adventure. Sports Garage is Boulders’s only full-service, high end bike retailer dedicated to alternative surface cycling. We believe in building the legacy of the local bike shop, knowing our customers' names when they walk in the door, and providing unparalleled service. Where the pavement ends, our passion begins. We are seeking experienced service technicians to complete expert repairs on all types of bicycles, with particular expertise in full suspension mountain bikes and premium gravel bikes. Team members in this role provide exceptional customer service in the normal course of business, including but not limited to:
Evaluating all clients’ bikes for service, repair or suspension work
Supporting the Service Writer on a rotating basis: Conduct consultative interviews with customers in need of service. Make appropriate service recommendations based on a comprehensive technical knowledge of bikes and attention to detail.
Collaborating with the Service Writer and Owner/Operator to achieve targeted service department profitability, and remain at the forefront of trending technology and timely inventory turnover.
Helping maintain a fleet of high performance full suspension mountain bikes
Completing all levels of bicycle repair
Representing the Sports Garage brand in the Boulder community, and reports to the Owner/Operator.
Expediting the resolution of Sports Garage customers’ problems and complaints.
Processing and following up on warranty claims in a timely manner, according to Sports Garage’s warranty protocol.
Executing timely and thoughtful follow-up with all service customers.
Engaging in technical training, professional development, research, and regular “time on the bike” in order to maintain expert product knowledge.
Contributing to company culture and promotes team camaraderie.
Working during the off-season on facilities improvement, shop maintenance, and business development projects, at the discretion of the Owner/Operator
3+ years experience as a professional bicycle mechanic.
Mountain biking experience required. Gravel road/adventure cycling experience preferred.
Previous consumer-facing customer service experience in a fast-paced environment.
Demonstrated aptitude for problem-solving and ‘remaining calm under fire’ ; ability to determine solutions for customers (consultative sales approach).
Must love to ride.
Must be results-orientated and able to work both independently and within a team environment.
Must possess excellent verbal and written communication skills
Competitive pay based on experience
Employer sponsored health insurance with company supplemented premiums
60 Days of company paid disability insurance
Optional vision insurance
Optional dental insurance
Vendor supported employee purchasing
5 Vacation days your first year of employment
6 Paid holidays, our store is always closed on major holidays
5 day work weeks rotating Saturdays so you have weekend flexibility.