Seasonal eCommerce Customer Experience Representative
Posted by Outdoorplay, Inc. on 04/01/2021
Industry Sector: Bike, Fishing, Fitness, Hunting/Shooting, Lifestyle, Outdoor, Snow, WaterSports
Job Categories: Customer Service, Outdoor Education, Retail - Sales
Company Type: Retail
Country: United States
Required Experience: 1 - 3 years
Job Type: Seasonal Full Time
Required to Relocate: No
Required to Travel: No
Employee May Telecommute: Yes
Job Seeker Must Live Within:
Job Description & Requirements
Seasonal eCommerce Customer Experience Representative
Outdoorplay is your online home for quality paddle sports, camping, hiking, rock climbing and snow gear. In business for more than 25 years, our mission is to provide superior gear and five-star service that increases the outdoor quality of life of each customer. Outdoorplay team members pride themselves on living the Outdoorplay core values: quality, respect, integrity, balance, fun, and most importantly, valuing people. Dedication to these values promotes a positive work culture where fun and work often meet at the threshold of synonymous.
Due to recent growth, we’re actively hiring Customer Service enthusiasts to serve as the voice of Outdoorplay in a contact center remote environment. You will play a major role in the success of Outdoorplay by processing online orders and returns, answering inquiries, resolving issues, and uncovering and exploring opportunities to sell additional outdoor products and services. This is a high energy, fast-paced environment with unlimited opportunity to grow, learn, and work with a supportive team. If you genuinely like helping customers, have a welcoming vibe, and enjoy the outdoor lifestyle, then this is the role for you.
What You’ll Be Doing:
Guide and process customer orders and inquiries in a fast-paced environment.
Communicate with customers via phone and email, while providing five-star quality service that’s prompt, courteous, professional, and efficient
Utilize good judgment and understanding of process and procedures to effectively make decisions to resolve customer issues
Help customers navigate Outdoorplay’s website and place orders online
Provide knowledgeable answers to questions about products, services, pricing and availability
Accurately track and document detailed and concise notes on all customer interactions
Strive for first call, email, chat resolution, and take ownership of customer needs and issues
Consistently meet or exceed established performance standards in quality, productivity, customer satisfaction, attendance, schedule adherence and sales
Maintain a positive and professional attitude while working under pressure or against deadlines
Notify management if you see an opportunity that can improve and streamline our business processes. Your voice matters at Outdoorplay
All other duties as assigned
High school diploma or equivalent.
2-3 years customer service / sales experience
Care about customers! Has the ability to engage with customers, build rapport, share and inform, and handle escalated situations as they arise
Sense of urgency and a high level of personal integrity and accountability
Exceptional verbal and written communication skills
Excellent organizational skills, attention to detail and ability to follow up in a timely manner
Proficiency with basic computer functions including mouse and keyboard usage, launching applications and navigating multiple systems
Strong learning agility; flexible and adaptable to learning new things and then apply that learning to perform successfully in the role in a fast paced, performance driven environment
Ability to adapt to change
Ability and willingness to work a flexible schedule/overtime, including weekends and holidays
Previous contact center and work from home experience strongly preferred
Experience in outdoor sporting goods or sporting goods market strongly preferred
Remote Work Qualifications:
This is a remote work opportunity. You must have a secure, quiet, distraction-free home environment without any conflicting responsibilities during your scheduled work shift. (Conflicting responsibilities may include caring for a family member).
Demonstrated self-discipline, time management, resourcefulness, and the ability to work collaboratively with others in a remote work environment.
Ability to self-manage home equipment and ongoing proactive, skilled, and effective management of your home network and connections.
What We Offer You:
Competitive Pay (including paid training)
Paid Time Off and Holidays
Monthly 1:1 coaching sessions with your manager for career development, team huddles, and team meetings
An opportunity to work for a company passionate about people and love for the outdoors
Outdoor Play Inc is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
About Outdoorplay, Inc.
Outdoorplay is your online home for quality paddle sports, camping, hiking, rock climbing and snow gear. In business for more than 25 years, our Mission is to provide superior gear and five-star service that increase the outdoor quality of life of each customer.
Outdoorplay team members pride themselves on living the Outdoorplay Core Values: Quality, Respect, Integrity, Balance, Fun, and most importantly, Valuing People. Dedication to these values promotes a positive work culture where fun and work often meet at the threshold of synonymous.