Client Support Specialist
Posted by Flylow Gear on 09/20/2021
Job Basics
Industry Sector: Snow
Job Categories: Customer Service
Company Type: Apparel/SoftGoods
State: CO
City: Denver
Country: United States
Required Experience: 1 - 3 years
Contact Name: Jeff Shaffroth
Job Type: Full Time
Salary: 45-50K
Required to Relocate: Yes
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within: 25 miles
Job Description & Requirements
At Flylow Gear we design and sell epic technical outwear for ski, snowboard and mountain bike riders. Our employees are passionate about creating apparel that enhances outdoor experiences. We are on the search for a Client Support Specialist to join our Denver Operations team. This role is responsible for handling our retail shop inquiries in an efficient and professional manner. This position works closely with our Sales team, Inventory and Warehouse team to get our high-end technical gear in the hands of our retailers. The ideal candidate is highly organized, dedicated, has a great attention to detail, and desire to provide our shops with top-notch care. We are looking for someone who has these qualities along with a passion for the outdoor industry and who enjoys working in a fast-paced and fun team environment.
What You’ll Do:
- Organize and manage orders for wholesale accounts
- Sales order and data entry into inventory system
- Act as liaison for retail shop orders and the Warehouse team
- Assist Director of Operations with cycle and inventory counts
- Send out order confirmations to retail customers
- Provide customers with product recommendations if desired item is out of stock
- Manage wholesale relationships and accounts
- Work with Sales Manager to manage and monitor Sales Programs
- Ensure sales terms and conditions are met and followed by retail customers and sales reps
- Receive new retail customer credit applications and provide to credit vendor
- Maintain retail customer information
- Develop and improve process to import orders into Fishbowl inventory systems
Skills & Attributes You’ll Need:
- 2+ years of experience in customer service and support
- Proficient in Excel, knowing how to use sort and formula functions
- Knowledge with inventory management or ERP systems preferred
- Experience working for a fast growing small to mid-size company preferred
- Proven and demonstrated process improvement
- Confident and friendly phone presence, ability to deliver fantastic client experience
- Adaptable and flexible, having the ability to change directions based on the needs of customers and leadership
- Highly detail oriented and very organized; able to juggle numerous tasks and prioritize appropriately
- Team oriented, enjoy working with various groups
- Gritty- don’t mind “rolling up your sleeves” to help others
- Enjoys outdoor adventures a big plus!
Compensation & Perks
- Competitive salary position paying $45,000 - $50,000 dependent on experience and skillset.
- Discretionary annual performance bonus (up to 5% of salary)
- Medical, Dental, Vision & 401k (with partial match)
- Generous PTO policy
- Employee discount on all Flylow Gear
About Flylow Gear
Flylow got its start when co-founders Greg Steen and Dan Abrams, both Colorado natives and friends since college, couldn’t find a pair of ski pants that could hold up to the kind of skiing they were doing. They were exploring the backcountry, tackling big-mountain terrain, and spending long days in variable weather. The gear they were using was either mountaineering apparel, which was built for light and fast travel but often didn’t fit right and lacked style, or resort-oriented ski apparel, which looked good but couldn’t handle the rigors of demanding terrain or the temperature control you needed when climbing and skiing peaks
>Although the two friends had no real background in clothing design, they were skiers with creative minds, so they figured: Why not try to build better ski clothes? A French girl on the mountain observed them skiing and said, “You don’t ski fast—you fly low.” And the Flylow brand was officially born
