Activity Center Lead, Boathouse (FT Seasonal)

Drives Rentals and Sales:

• Drives customer sales through all channels by maximizing selling behaviors. Capitalizes on all promotional events through successful event execution.
• Demonstrates strong interest and credible expertise in our product assortment; translates this knowledge into value for our customers.
• Processes customer transactions, including rentals and class/event registrations, accurately and efficiently.
• Passionately promotes REI’s membership and effectively converts non-members to members.  Helps guide others to do the same.
• Delivers inspirational experiences for our members and customers through effective promotion of REI events, classes, Adventures trips and Adventure Projects trail apps.

Shop Operational and Administrative duties:

• Performs opening and closing responsibilities, which may include performing Key Holder duties.
• Supports management with accounting responsibilities, which may include banking and auditing, and reconciling Multicards, Petty Cash, and other cash and/or expense systems.
• Effectively processes and prepares store inventory: receives incoming shipments according to procedures, efficiently stocks and coordinates daily stocking process, actively manages merchandise, executes visual directions, and ensures a compelling presentation.  Partners with local Visual Merchandising Point Person (VMPP) to ensure visual excellence.
• Adapts merchandise presentation based on changing inventory levels, new products, promotions, and market conditions (weather, events, etc.)
• Identifies areas of opportunity and acts on them as it relates to inventory accuracy, price accuracy, and product stock levels.
• Maintains inventory levels and assists with inventory audits.
• Prices, organizes, evaluates or ships customer and product quality returns or transfers according to stated REI policies and procedures.
• Assumes responsibility for other operational or administrative functions as requested such as maintaining files/bulletin boards/calendars, monitoring and ordering supplies, facilitating mail in and out of the shop, recycling, trash removal, light housekeeping activities (dusting, vacuuming), or other simple maintenance tasks.

Instructional duties:

• Successfully leads REI Outdoor School outings and classes.
• Delivers class content, customer service during outings, and ensures the safety of all participants.
• Maintains equipment and coordinates outing logistics prior to field day.
• Guides large groups of people through instructional and experiential outings.
• Demonstrates high competence in the course content, as well as skills in demonstrating the designated activity.
• Responds, assess, and delivers wilderness first aid to outing participants.

Other Duties:

• Supports and partners with Experience Managers and Retail Sales Managers through communication of goals, daily expectations, task assignments, staffing/scheduling needs and feedback.
• Trains and mentors new staff, provides direction to peers as necessary, coordinates service delivery, and task execution.
• Ensures shop is following Asset Protection standards and safety procedures.
• Provides effective 2-way communication between internal and external partners, REI customers, and staff.
• Demonstrates initiative, productivity, and serves as a role model for others