River Department - Managers, Guides, Support

RIVER DEPARTMENT JOB DESCRIPTION

Glacier Guides Inc., Montana Raft Company

Title:  This job description is specifically for River Managers, but we are also hiring River Guides and River Support Staff.

Status: Full Time, Seasonal.

Wage: End of April to end of October.  Hourly management wage. Guiding wage.  DOE. Bonus. Cell phone compensation.

Job Summary: This is a fun, outdoor, physical job.  River Managers supervise the employees and the responsibilities of the Rafting Department. Risk management and logistics are the keystones of these positions. Maintains a safe, upbeat environment, with an emphasis on learning and having fun.  At times, River Managers also assist with other operations, including hiking, fishing, biking, lodging, and maintenance. This position is based out of Glacier Guides and Montana Raft’s main office at 11970 Highway 2 East, West Glacier, Montana.

Job Relationships:

• Reports to: Company Owners/Managers 

• Oversees: raft guides, bus drivers

• Works with: all departments, with a special emphasis on Office staff

Job Duties and Responsibilities: 

• Focuses on Risk Management for guests, employees, and the general public. This requires constant on site review of the safety of operations and in depth knowledge and implementation of Glacier Guides and Montana Raft’s Risk Management Plan. Assists with updating Risk Management Plan as needed.

• Oversees Raft Department operations: handles daily logistics of multiple raft launches and shuttles; fishing shuttles; vehicles and equipment cleaning, maintenance, and repairs; preparing and receiving rental equipment;  ensuring buses are clean, gassed, and ready to go at the end of each day; drives buses and shuttle vehicles.

• Oversees Raft Department employees, including but not limited to raft guides, bus drivers.  Schedules, manages time cards, approves time off requests, onboards, ensures employment records are appropriately kept and filed; initial and ongoing training of employees, which includes but is not limited to rafting skills, Glacier National Park interpretation, swift water rescue skills, bus safety talks, mid season/end of season reviews and more.

• Focuses on guest experience and satisfaction.

• May help with seasonal staff hiring, interviews, and reference checks.

• Make sure that the organization’s philosophy, mission, and vision are pertinent and practised throughout the organization. Help maintain a climate that attracts, retains, and motivates top quality personnel.  

• Help collect photos and videos for social media.

• Assist with office operations as needed, particularly answering phones and greeting guests.

• Help plan new trips.

• Work on building and property maintenance.

This is just a general outline, and will include other duties and responsibilities.

Qualifications and Skills Required 

• Four-year college degree or equivalent experience with an emphasis on Management preferred.

• Detail-oriented, excellent organizational skills required, and the ability to multi-task.

• Ability to work in a multifunctional role and a fast-paced environment and successfully meet multiple deadlines.

  Strong verbal and written skills required.

• Strong organizational skills.

• Knowledge of main social media channels.

• Ability to collaborate, work well with others, and work independently.

• Excellent communication and people skills required.

• The ability to ensure quality guest service.

• Manage challenging situations and recommend effective solutions to problems.

• Knowledge of and ability to adhere to NPS and FS regulations as they pertain to our permits.

• Excellent knowledge of Glacier National Parks backcountry and surrounding river system.

• Computer literacy (word processing, database management and page layout).

• Comfortable making presentations to groups.

• Some travel may be required.

• Valid U.S. commercial Driver's license.

• Swiftwater Rescue certified.

• Wilderness First Aid or better.

Safety & Wellness:

It will be the responsibility of all team members to ensure that our internal & external guests enjoy a safe and risk-free environment.  All team members must be on constant alert for any unsafe conditions and work behaviours.  This will involve, but not be limited to, periodic inspections of work and public areas. Follow up notification will be done to correct the condition or practice at the earliest possible opportunity.

Work Environment

• Moderate physical activity required by handling objects up to 75 pounds frequently and up to 100 pounds occasionally.

• Able to be seated at a desk and computer work station for extended periods of times daily.

• Ability to stand for hours at a time.

• Ability to guide a raft through class 3 +, 4 -, rapids.

• Ability to walk, hike, and be a passenger on a whitewater raft for 8 hours or more at a time.

• Requires ability to access the area in and around Glacier National Park and experience camping on a regular basis.

• Job will require working weekends, holidays, and evenings during peak demand times.

• Non-smoking and non-vaping environment.

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revision by Glacier Guides, Inc. management at any time.  Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.

Glacier Guides and Montana Raft Company is an equal opportunity employer. 

Application

Please fill out our online application on our website at www.glacierguides.com (https://glacierguides.com/work-in-glacier-national-park/).  A cover letter, resume, writing sample, and 3 references are required.   Anticipated start date is spring 2021.