Consumer and Warranty Services Specialist
Posted by EXPED USA on 03/29/2021
Job Basics
Industry Sector: Outdoor
Job Categories: Customer Service
Company Type: HardGoods/Equipment
State: WA
City: Tacoma
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Salary:
Required to Relocate: Yes
Required to Travel:
Employee May Telecommute: No
Job Seeker Must Live Within: 50+ miles
Job Description & Requirements
Expedition Equipment | Ingenious Simplicity | Innovation
Consumer and Warranty Services Specialist
Who is Exped?
EXPED USA is a subsidiary of the outdoor brand, EXPED AG of Zurich, Switzerland. With an office in Tacoma, Washington, our small team works as a distributor (sales, marketing, customer service, shipping, logistics) of EXPED’s tents, sleeping mats, sleeping bags, backpacks and other innovative outdoor gear.
The ideal candidate will have:
= Two or more years outdoor industry customer service experience
= Or two or more years retail experience in outdoor specialty shops
= Excellent written and verbal skills
What Will You Do?
Responsibilities include, but are not limited to:
= Evaluating, testing and repairing Exped products
= Accurate order entry and shipment processing
= Responding to consumer emails in a timely manner
= Resolve customer warranty claims
= Provide phone support for EXPED customers
= Processing warranty replacements and customer credits
= Facilitate the shipping of returns and parts
= Become knowledgeable about all aspects of Exped’s product line
= Assist in developing and improving processes/procedures
= Assist with Dealer Service duties as required
= Responsible for opening and closing office.
All duties and tasks will be performed in a positive and professional manner, according to Exped LLC policies and procedures.
Required Skills:
= Excellent computer skills (Microsoft Office and order management systems)
= Strong organizational and communication skills
= Strong data entry skills
= Teamwork and flexibility are crucial to this position
Additional Information:
= Job location – Tacoma, WA
= This position reports to Customer Service Manager
= Non-Exempt position
= Industry Competitive salary
= Medical and dental insurance paid
= Paid vacation
Resumes can be submitted by email (hr@expedusa.com). No phone calls, please.
EXPED LLC
1142 Broadway Suite 400 Tacoma, WA 98402
Phone 866.326.4586 | Fax 866.633.2406 |www.expedusa .com |
About EXPED USA
EXPED is a privately owned outdoor gear company based in Zurich, Switzerland, which makes award-winning sleeping mats, tents, backpacks, sleeping bags, and accessories. Founded in 1983, EXPED delivers Comfort Anywhere no matter the adventure – from family car camping to remote expeditions. EXPED USA, based in Tacoma, WA, directs all aspects of sales, marketing, and operations for the brand in the US market.
