IT Help Desk Engineer
Posted by Helly Hansen on 04/07/2021
Job Basics
Industry Sector: Outdoor, Snow
Job Categories: Computer - Information Technology
Company Type: Apparel/SoftGoods
State: WA
City: Sumner
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Salary:
Required to Relocate: Yes
Required to Travel:
Employee May Telecommute: No
Job Seeker Must Live Within:
Job Description & Requirements
- Support all Workplace relevant activities, including remote office locations
- Support our internal staff with the day to day IT incidents:
- Face 2 Face
- Over-the-phone
- Screen Sharing & Remote Control
- Live Chat support (Instant Messaging)
- Email Support
- Provide Coaching & Best Practices
- Track & Manage Incident Tickets through Internal Ticketing systems.
- Create users accounts and configure hardware as part of on-boarding process
- Support audio and video equipment in conference rooms
- Manage remote access to central applications
- Support smaller application upgrades of internal tools
- Operate & Support Client applications at Helly Hansen
- Support with MS Office and challenges
- Learn and gain knowledge on Warehouse Management System
- Service minded and eager to help and support users with solving their problems.
- Customer oriented and patient “Meeting users with a smile”.
- Capability to explain technical problems in “normal user language”
- Able to work and cooperate with colleagues in a multi-cultural environment.
- IT mindset
- Sound understanding of the MS Office & Office 365 product suite
- Not afraid of working hands-on.
- Have a sound understanding of IT Client technology
- Familiar with Windows Active Directory
- Fluent English skills
Education & Experience
- 2-3 years of IT Help Desk experience
- Good general technical understanding
- Experience with Warehouse operations and systems is a plus
This position is a fulltime employment, based in Helly Hansen’s Distribution Center in Sumner, US
About Helly Hansen
Founded in Norway in 1877, Helly Hansen continues to develop professional grade apparel that helps people stay and feel alive. Through insights drawn from living and working in the world’s harshest environments, the company has developed a long list of first-to-market innovations, including the first supple waterproof fabrics more than 140 years ago. Helly Hansen is a leader in technical sailing and performance ski apparel, as well as premium workwear. Its uniforms are worn and trusted by more than 55,000 professionals and can be found on Olympians, National Teams, and at more than 200 ski resorts and mountain guiding operations around the world.
