Evolv Dealer Service Representative

JOB DESCRIPTION

Job title:  Dealer Service Representative

Div./B.U./Department: Customer Service

Direct Supervisor: Customer Service Supervisor

Functional Supervisor: n/a

Location: Boulder, Colorado

SUMMARY OF POSITION

The Evolv Dealer Service Representative is responsible for providing superior dealer service to our retailer partners via phone, email, and in-person interaction. The position’s primary roles are to manage sales order entry, shipment, and after-sales service for our retailers, serve as the primary contact person for our dealers and sales representatives, and respond to and successfully resolve dealer inquiries and requests.  

• The position calls for regular, close communication with dealers, sales representatives, sales management, accounting, warehouse, and other operational divisions within the business.

• Maintaining a positive, helpful attitude is imperative in this position.  Flexibility and a willingness to help in any way possible are needed in our small, dynamic team environment.

• Time management skills, including the ability to work efficiently, prioritize projects, and be self-motivated, are expected.  Taking initiative and making independent decisions are also essential.

• A passion for working in a small-team environment is critical, as the pace and expectations of the culture require both an entrepreneurial spirit and a commitment to excellence.

MAIN RESPONSIBILITIES & ACTIVITIES

• Provide a high level of service to our dealers and sales representatives

• Be the primary contact person for dealers – before and after sales – for any inquiries such as product availability, sales order and shipment status, returns, or other matters

• Address and resolve any dealer questions or issues involving the correct people in the organization as needed

• Enter sales orders and client data in the ERP system accurately and efficiently

• Release orders to the warehouse for shipment in a timely manner

• Coordinate with the warehouse regarding shipments and logistics

• Coordinate with accounting and sales management for issues related to credit management

• Process return requests accurately and on-time

• Answer a high volume of phone calls and emails in a positive, professional, and timely manner

• Answer questions about our products, brands, and company

• Administer the warranty claims process for our dealers

• Proactively resolve problems for dealers

• Support our dealer service team with assorted tasks as requested

• Participate in proactive sales efforts as directed

• Attend and assist at tradeshows, sales meetings, sample sales, and other retail and consumer events as needed

• Learn and present the Evolv brand and products.  In addition to on-the-job training, the employee is encouraged to use, enjoy, and better understand our products outside of work.

• Execute on a variety of projects, assignments, and tasks that may be assigned

• Demonstrate proficiency with our computer systems and software

QUALIFICATIONS / KNOWLEDGE / EXPERIENCE REQUIRED

• Two to four years customer service and/or retail experience, preferably in the ski or outdoor industries

• Excellent written and verbal communication skills and strong interpersonal skills

• Strong organizational and computer skills (including Microsoft Office and general computer proficiency). ERP (Navision) and ZenDesk experience preferred.

• College degree preferred

• A passion for success, a positive and friendly attitude, and a tireless work ethic are all a must

• Love of the outdoors.  A specific passion for climbing sports and products!

COMPENSATION

The company offers competitive compensation for the outdoor industry.  In addition to a base salary, the candidate is eligible to participate in a comprehensive benefits program including healthcare, dental, vision, 401K retirement plan with a company contribution match, company-paid life and disability insurance, and generous gear discounts.  The company offers paid vacation, holiday, and sick time.  The company also offers a number of unique perks such as paid + unpaid volunteer time and group outings including an annual company hut trip that reflect our approach to maintaining a high performance business environment while leading an active outdoor lifestyle.