Customer Service Representative
Posted by Nikwax on 07/22/2021
Job Basics
Industry Sector: Outdoor
Job Categories: Customer Service
Company Type: Accessories
State: WA
City: Seattle
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Salary: $37,000 - $40,000
Required to Relocate: No
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within: 25 miles
Job Description & Requirements
Want to work in the fun and rewarding outdoor industry working with customers like REI, outdoor equipment retailers and ski shops? Like being around people that share a love for the outdoors?
NIKWAX is the global market leader in environmentally safe aftercare for outdoor apparel, footwear and gear. Our customers are national and independent retailers, ecommerce and consumers.
In North America, NIKWAX works to foster a collaborative, performance-oriented culture with our values focused on our “4 H’s”. Honest, Humble, Hungry and Happy. Our office is located on a rooftop location the Ballard neighborhood of Seattle.
Position Duties:
-Serve daily as a professional, friendly, customer-oriented representative of Nikwax, communicating with our sales staff, retailers and consumers using phone and email. Provide exceptional solutions-oriented customer service, product information and order entry accuracy to support business growth.
-Complete order entry with accuracy.
-Generate add-on sales when working with retailers and consumers by relevant product suggestion and promotions.
-Update and maintain customer records and required documents in order entry system.
-Monitor and adapt to inventory changes when processing orders.
-Troubleshoot and happily resolve customer service issues.
-Be a part of our team and contribute to monthly and YTD sales & productivity of CS department.
-Suggest improvements to increases customer satisfaction and workflow.
-Support our customer events out in stores or at special events. Fun travel opportunities exist, if interested.
Personal Skills & Attributes:
People oriented while calmly and happily responding to needs of customers.
Accurately and efficiently entry orders and assist customers with questions.
Team player with superior communication skills and able shares perspectives.
Can manage their day to achieve results, multi-task and shift on the fly when needed.
Continuous learning and adapting to new requests and evolving tasks.
Qualifications:
Exceptional and professional communications skills - both verbal and written.
Must be comfortable and capable with software systems and Microsoft office.
Must have at least one year's experience in a customer service role.
Some experience of warehouse, shipping methods and logistics a plus.
Compensation:
Competitive salary, quarterly team sales bonus program, medical and dental insurance benefits, 401k program, flex spending account, health and outdoor recreation subsidy, alternative commute subsidy, life and long-term disability insurance, generous holiday schedule and vacation days are part of our total compensation package.
