The Fishing Industry Jobs Marketplace


Customer Service Rep: Outdoor Industry

 

Posted by Far Bank Enterprises on 09/10/2021


Job Basics

Industry Sector: Fishing

Job Categories: Customer Service

Company Type: Apparel/SoftGoods, HardGoods/Equipment

State: WA

City: Bainridge Island

Country: United States

Required Experience: 1 - 3 years


Job Type: Full Time

Salary: Hourly

Required to Relocate:

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles


Job Description & Requirements

Our Search

Far Bank Enterprise is seeking a problem-solving, quick-thinking individual with a warm, pleasant demeanor to join our unique Customer Service Team within our Sales department.

As a representative of the Sage, RIO and Redington brands, you will be the friendly guide on phone, chat or email who is ready to alternately answer questions and solve problems on the way to providing our customers world-class service.

The ideal candidate thrives on attending to a customer's questions and providing an experience that makes them glad to be associated with our products.  Every day will see you working with a variety of clients ranging from large national accounts to specialty retailers to individuals.

POSITION SUMMARY:   Customer Service Representative

We strive to be known for our outstanding deliverance of products and customer service. Be a part of the Far Bank customer service experience for the Sage, Redington and RIO Products customer. Whether by phone, chat, or email, you will provide outstanding, courteous, and professional customer support and follow through to enhance the customer's experience. Support your team by also cross training in other areas, bolstering both your own skills and knowledge as well as the performance of the team.

JOB REQUIREMENTS   

  • A minimum of 2 years Customer Service experience required.
  • Clearly demonstrated strong experience in direct customer interaction via phone, email and/or chat
  • Experience in ERP or Order Management software required. A bonus if it is with Microsoft D365!
  • Ability to apply sound reasoning and make good decisions independently is essential.
  • Fluency with Outlook and MS Excel a bonus as well.
  • Able to multi-task and reprioritize as needed.
  • Bi-lingual skills a plus!

COMPENSATION

Competitive hourly rate

About Far Bank Enterprises

Far Bank is an integrated manufacturer and distributor of fly fishing products, including fishing rods, fly reels, fly lines, leaders, tippets, and performance outdoor apparel. Through the products we conceive, design, and build we demonstrate that we work hard but have fun. Far Bank subsidiaries operate under the brand names of Sage, Redington, Fly Water Travel, and RIO Products. Our core purpose is to inspire, enhance, and preserve the outdoor experience through exceptional products, extraordinary customer service, and passion for our work.
Today Far Bank operates and controls many of the back-office functions of our businesses while we continue to emphasize the unique strengths and characteristics of the individual businesses and brands.

To apply, please go to: www.farbank.com/careers



About Far Bank Enterprises

Far Bank Enterprises is an integrated manufacturer and distributor of fly fishing products and services, including fly fishing rods, reels, waders, lines, leaders, tippet, performance outdoor apparel, and travel to the world’s finest fly fishing experiences. Far Bank subsidiaries operate under the brand names Sage, Redington, RIO Products, and Fly Water Travel.; Our core purpose is to inspire the fly anger through outstanding products and extraordinary experiences for the fly fishing community.