General Manager - Wheel & Sprocket (Park Ridge, IL)
Posted by Wheel & Sprocket on 10/12/2021
Job Basics
Industry Sector: Bike
Job Categories: Management, Management - Sales, Management - Team, Retail - Management- Staff
Company Type: Accessories, Apparel/SoftGoods, Events, Recreation, Retailer, Retail
State: IL
City: Park Ridge
Country: United States
Required Experience: 5 - 7 years
Contact Name: Clare Patterson
Business Phone: 414-206-1000
Job Type: Full Time
Salary: Based upon experience
Required to Relocate:
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within:
Job Description & Requirements
Park Ridge Wheel & Sprocket
672 N Northwest Hwy
Park Ridge, IL 60068
General Manager (GM)
Wheel & Sprocket is a nationally-recognized specialty bicycle retailer with robust brick+mortar and online presence. The General Manager position oversees all activity at the store level and is part of the inner circle of management for the company aiding the executive team on operational and strategic initiatives. A multi-faceted job, the General Manager must be connected to the unique culture of the company, build a productive team, and be a leader in the local cycling community. A successful General Manager creates great energy and understands Wheel & Sprocket’s mission to share our passion for cycling to make a positive difference in our community, and can translate that into overall P+L excellence.
Job Description
Technical responsibilities
Profit and loss excellence
Overall directly-responsible-individual (DRI) for store profitability
Expense control
Payroll excellence
Financial accuracy (process and operational compliance)
Sales and margin excellence
Be a top-three sales person at store, every month
Drive sales excellence at all levels within store
Team Leadership
Hire/train/lead a highly effective store-level team
Customer experience excellence
Manage store experience from entrance to exit
Responsible for store reputation (reviews/emails)
Community outreach (teams/corporate partners/ambassadors/events/rides)
Engage with executive team and other GM peers to contribute to company strategy, processes, & sustainability
Personal responsibilities
Strong ability to communicate well with customers, colleagues and other stakeholders
Strong work ethic to get the job done
Possesses a creative eye and attention to detail
Hearing feedback well and making necessary changes
Embraces a diverse and inclusive environment
Giving feedback directly and in a candid, honest and effective manner
Be dedicated to continuous improvement of own work and of the business
Have positive attitude and strong sense of integrity
Requirements
7+ years specialty retail experience, bicycle industry preferred
Technology platforms: Google Apps (email, calendar, drive)
Other Notes
This position is based at an individual store location, but requires the willingness to travel to other locations or off-site events and meetings several times per year. This is a full-time position offering many benefits including health insurance, 401k program, product discounts, bike-commuter credits and other fringe benefits.
Qualified applicants are invited to apply online, submit a cover letter and any other supporting documentation at: https://wheelandsprocket.com/to/applyAbout Wheel & Sprocket
From humble beginnings in 1973 as a small shop in Hales Corners, Wisconsin, Wheel & Sprocket has grown over the years driven by big dreams and care for our customers. We’re true believers that bikes make the world a better place and we work hard to earn the trust and support of every community we are in.
Our vision is quite simple: we want you to enjoy your ride! Wheel and Sprocket staff work hard to share our passion and knowledge of cycling to make a positive difference in our community.
With locations now in Wisconsin (Appleton, Bay View (Milwaukee), Brookfield, Delafield, Fox Point, Franklin, Middleton and Oshkosh) and Illinois (Evanston, Oak Park and Park Ridge).
