Service Writer

Posted by Elevation Cycles. on 06/13/2022

Job Basics

Industry Sector: Bike

Job Categories: Retail - Bike Mechanic - Ski Technician

Company Type: Recreation

State: CO

City: Parker

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary:

Required to Relocate:

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

Service Writer

Position: Full Time
Location: Parker

Expectations: We expect all of our mechanics to be professional, compassionate towards customers, humble enough to ask for advice, and committed to continuously improving.

The Service Writer must partner with our customers to understand their concerns while honestly setting reasonable expectations that our Service Department can fulfill. A successful candidate will have the compassion for excellent customer service, the attention to detail needed to accurately access issues, and the organization to ensure we can deliver on promises made. 

Experience: To efficiently service write a wide array of bikes, we expect a successful candidate to have at least 2 years of experience in a professional service center. While professional certifications (UBI, Barnett’s, etc.), are not strictly required, we expect a commitment to doing things properly. A solid grasp of current technology (Di2, AXS, suspension set up, etc.) and proficiently using tech docs is expected from day 1. A strong knowledge of vendor B2Bs and of Lightspeed is a plus.

Compensation: $18-$22 starting rate depending on capability, health care benefits, paid time off, matching 401k, up to $2k annual profit share, and many other perks.

Contact Elevation Cycles Today
jobs@elevationcycles.com

About Elevation Cycles.