Bicycle Mechanic Full Time

Job Summary:

The e-bike Mechanic at Wombi plays a crucial role in ensuring the maintenance, repair, and quality assurance of our eBike fleet. The primary responsibility is to perform mechanical repairs and diagnostics on eBikes, ensuring they meet safety standards and customer satisfaction.

Key Responsibilities:

• Assembly new bikes in order to keep our shop fleet well stocked for new subscribers.
• Conduct thorough inspections and diagnostics of eBikes to identify mechanical issues and perform necessary repairs or adjustments.
• Perform routine maintenance tasks, including brake adjustments, tire replacements, and drivetrain lubrication, to ensure eBikes are in optimal working condition.
• Diagnose and repair electrical components such as motors, batteries, and controllers, ensuring proper functionality and safety.
• Install and configure accessories and upgrades on eBikes as per customer requests or company standards.
• Assist in maintaining accurate records of service and repair activities using digital systems and paperwork, including parts used and time spent on each repair.
• Communicate effectively with customers to explain repair recommendations, provide cost estimates, and address any questions or concerns.
• Collaborate with other Mechanics and Service Manager to troubleshoot complex issues and develop effective repair solutions.
• Keep abreast of industry trends, new technologies, and best practices in eBike maintenance and repair to continuously improve skills and knowledge.
• Ensure compliance with safety protocols and procedures while performing repair and maintenance tasks, including the use of personal protective equipment.
• Maintain a clean and organized work environment, including the workshop area and tools, to ensure efficiency and safety.
• Ensure all eBike repairs meet company standards for safety and functionality. Minimize return visits and warranty claims by addressing customer concerns effectively.
• Complete repairs and maintenance tasks within established timeframes to meet service goals and customer expectations.
• Maintain positive customer feedback and satisfaction scores through timely and effective communication and service delivery.
• Actively participate in training and development opportunities to enhance skills and knowledge in eBike maintenance and repair.
  
  Qualifications:
• Minimum of 3 years of experience in bicycle mechanics or related field, with specific experience in eBike maintenance preferred.
• Proficiency in diagnosing and repairing mechanical and electrical issues on eBikes, including motors, batteries, and electronic components.
• Strong understanding of bicycle components, systems, and maintenance procedures.
• Familiarity with diagnostic tools and equipment used in eBike repair and maintenance.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills to interact with customers and team members.
• Ability to work independently and collaboratively in a fast-paced environment.
  
  Work Conditions:
• Work primarily takes place in a workshop environment, with occasional outdoor repairs or service calls.
• May require work during evenings, weekends, or holidays to accommodate customer needs and service demands.
  
  
  Physical Demands:
• Must be comfortable working with various hand and power tools and lifting objects weighing up to 50 pounds.
• Regularly required to stand, walk, and perform tasks requiring manual dexterity for extended periods.
• Frequently required to bend, stoop, kneel, and reach to access eBike components and perform repairs.
• Must be able to lift and maneuver eBikes and equipment safely and effectively.