Customer Service Representative

Posted by Lancer Systems, LP on 05/23/2025

Job Basics

Industry Sector: Hunting/Shooting, Outdoor

Job Categories: Customer Service, Sales - Company Rep & Support

Company Type: Apparel/SoftGoods, HardGoods/Equipment, Recreation

State: PA

City: Quakertown

Country: United States

Required Experience: 1 - 3 years

Contact Name: Sandy Maskornick, HR Mgr

Business Phone: 610.973.2640

Job Type: Full Time

Salary: 40,000

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

DUE TO THE NATURE OF OUR BUSINESS, ALL CANDIDATES MUST BE U.S. CITIZENS.

Job Functions:

• Provide exceptional customer service, responding to customer technical and order related emails and phone calls in an expedient timeframe.
• Assist CS team with processing incoming Commercial Purchase Orders, EDI system order submissions and Webstore WooCommerce retail sales orders.
• Manage order fulfillment, including processing and printing webstore retail sales order invoices, preparing shipping labels, and coordinating with the Lancer Shipping Department.
• Field all sales-related inquiries to the Sales Team.
• Consult with Sales Reps on all issues related to order fulfillment.
• Process single-instance and blanket sales orders with accurate promise, ship-by and dock dates.
• Ensure customers receive orders in a timely manner.
• Aid with assembling quotations for the sales team on request.
• Answer technical questions and troubleshoot customer issues regarding Lancer Products.  
• Communicate daily with the Customer Service Manager regarding sales order shipping status and product availability.
• Resolve customer order issues and handle returns/refunds in a professional manner.
• Document all customer communications digitally within a CRM system.
• Verify credentials for Law enforcement/Military pricing coupon requests and process Industry Partner Discount coupon requests.
• Meet quarterly customer service and webstore metrics.
• Maintain and update the ERP system database of active customers.
• Assist in maintaining documentation of Federal, State, and local firearm and magazine restrictions.

Qualifications:

• Excellent verbal and written communication skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Technologically proficient
• Self-starting, well organized and detail oriented
• Highly motivated with a proactive approach
• Must be fluent in English with basic math skills

Education and Experience:

• High School Graduate
• 1 to 3 years Customer Service (Preferred)

Special Skills or Characteristics Required:

• Field sport experience, especially with firearms and related activities (preferred)
• Strong computer skills, including Microsoft Word, Excel, and Outlook
• Experience with ERP, CRM, and EDI systems (preferred)
• Internet and ecommerce savvy

Work Environment:

• This is an in-person role based 100% at our Quakertown facility.

About Lancer Systems, LP

Since 2007, Lancer’s primary focus has been designing superior, more reliable firearms and components for our nation’s warfighters, law enforcement officers, and discerning shooting sports enthusiasts.

By combining advanced materials with cutting edge manufacturing processes, Lancer has brought firearms technology into the new millennium. Lancer products are currently in use by many of the world’s elite military units, government agencies, and top-level competitive shooters across multiple disciplines.