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Customer and Dealer Service Representative

 

Posted by CAMP USA Inc. on 09/16/2021


Job Basics

Industry Sector: Outdoor

Job Categories: Customer Service

Company Type: HardGoods/Equipment

State: CO

City: Golden

Country: United States

Required Experience: 1 - 3 years


Job Type: Full Time

Salary: $41-45,000/year

Required to Relocate:

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within:


Job Description & Requirements

The Role

CAMP USA Inc. is a small, dynamic office comprised of self-motivators and hard workers. Job functions will include:

  • Day-to-day customer service for retailers and consumers. This includes the processing of orders on a daily basis, handling customer inquiries or complaints, and servicing warranties & returns.
  • Maintenance of the e-commerce channel at camp-usa.com.
  • Managing logistics for events like climbing festivals, ski mountaineering races and tradeshows.
  • Supporting the sales team on an as-needed basis.
  • Supporting the warehouse with order processing and organization as necessary.

Experience

We are seeking candidates with experience on both the wholesale and retail sides of the outdoor industry. Other requirements include:

  • College Education
  • Extensive experience Rock Climbing and Mountaineering
  • Basic knowledge of computer programs like Microsoft Excel, Email, and order entry and fulfillment programs

The Right Candidate

The right candidates will have experience on both the wholesale and retail sides of the outdoor industry. They will be passionate climbers and mountain adventurers with a willingness to extend their knowledge of CAMP products from simple sales literature to actual use in the field. They will be life-long learners and genuine self-motivators. They will have a strong background communicating with customers on the phone and via email where precision and cordiality are at a premium. They will be self-inspired to provide next level service. They will be very well organized and they will enjoy and embrace the dynamics and challenges of a small office, entrepreneurial work environment.    

About the Company

CAMP USA Inc. is the wholly-owned North American subsidiary for the 125-year-old Italian climbing gear company CAMP. CAMP USA Inc. is headquartered in historic Golden, CO. CAMP USA Inc. services retailers and customers in the USA and Canada with the following products and brands: CAMP technical adventure equipment, Cassin alpine equipment, CAMP Safety equipment for work at heights, Contour mohair climbing skins, and Snowline foot traction products. The CAMP world headquarters is situated still today where it was founded in the tiny mountain village of Premana in the Alps of Northern Italy. Today, CAMP is the world leader in technical lightweight gear for elite level alpinism, mountaineering and ski mountaineering.  


About CAMP USA Inc.

CAMP USA Inc. is the wholly-owned US subsidiary for the Italian climbing and outdoor brands: CAMP and Cassin. Our offices are located on the front range of the Colorado Rockies in Golden, CO. We are a small office dedicated to the sales, marketing, service and distribution of CAMP and Cassin technical adventure equipment for the US outdoor market.