Company Description
Born in Colorado, the epicenter of North American cycling…
Pactimo has found continuous inspiration in our home’s breath-taking beauty and extreme conditions to develop cycling apparel for every climate, elevation, and adventure. Since 2003, we’ve shipped over 1 million garments to champions, teams, clubs and individual cyclists around the globe. Unlike many other cycling brands, our roots are in custom cycling apparel. That means at Pactimo we’ve always cared most about you, the customer, and your specific needs and aspirations as an individual rider.
Our product development is driven by continuous direct feedback from thousands of customers, as well as by personal testing in the rugged and diverse conditions of our backyard. This process enables us to develop some of the most innovative, technical cycling clothing on the market. This spirit of continuous innovation is also deep in the DNA of our PACTIMO-branded apparel, which makes Pactimo quality available to the broader audience of individual cyclists through our online shop.
Download our Story (PDF, 264KB)
Customer Centric — giving us purpose. There’s no mistake that we mention our customers in our mission statement. We believe our personalized customer service model, instituted from the earliest days of Pactimo’s existence, is what makes us, and will continue to make us, different from all the others.
Guaranteed Delivery — meeting expectations. In 2010, we went to a 5-week delivery model. Many people thought we were crazy and wouldn’t be able to make that happen. To be honest, some of our own team members had doubts. Two years later we can say that we have a 99.9% on-time delivery rate. How many of our competitors can say that?
- See more at: http://www.pactimo.com/the-pactimo-story/#sthash.g6Wri1WU.dpuf
