The Fishing Industry Jobs Marketplace

Keyholder - Sales Associate / Installer (Automotive Outdoor Accessories)


Posted by Rack Attack on 03/15/2019

Job Basics

Industry Sector: Action, Bike, Fishing, Lifestyle, Outdoor, Snow, WaterSports

Job Categories: Customer Service, Retail - Sales

State: OR

City: Portland

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary: $15-20/hour

Required to Relocate: No

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

Job Description

This job contributes to the success of Rack Attack by ensuring that company policies
and procedures are being followed and Rack Attack customer service standards are
met. You will be responsible for the following duties:

Main Duties

  • Ability to open/close/cashout location.
  • Items receipts for all brands and hitches except Thule/Yakima.
  • Hitch ordering
  • Workshop supplies ordering and inventory, drill bits, plusnuts, silicone and


  • Shopatron bidding
  • Check throughout the day that all store emails, issues and mailorder

customers are being helped in a timely manner.

  • Post craigslist adverts for all open box, MOR and not sold 365 products.

Maintain and renew adverts regularly.

Expectations of a Keyholder

  • You set an example for the other staff in your work ethic, habits, and


  • Staff morale is strong and positive, with a focus on team-work;
  • You will excel from an administrative standpoint, and make daily use of an

electronic task list;

  • You will respond to requests from Head Office the same day, and complete all

assigned tasks or projects on-time

  • All staff are clearly viewed by customers as the most knowledgeable and

trustworthy in the market;

  • Customer service will be such that Rack Attack is clearly recognized by

consumers in the market as ‘the best’;

  • Provide complete customer service, putting customer needs ahead of your


  • Sales and installation of the products and services we sell;
  • Set a good example for other staff in manner, dress, work ethic and


  • Assist in the training of new staff (if requested);
  • Maintain store product displays and other merchandising activities;
  • Maintain store cleanliness;
  • Read “To do” lists daily and complete any tasks assigned to you in a prompt

and effective manner;

  • Keep appropriately busy at all times;
  • Maintain accurate store records: invoices, sales receipts, purchase orders,

receiving products into inventory, appointment bookings, special requests,
hold tags, phone messages, inventory transfers and cash out etc;

  • Be professional on the phone with customers, vendors and other staff


Hours of Work

Our stores are open seven days per week, and you may be scheduled to work any
day of the week, including weekends, we understand you must alternate these
weekends to allow for family commitments. Store hours of operation vary, but the
normal hours are from 9:30 AM to 6:00 PM. During the summer months and
December you are expected to arrive, and be ready for work at least 15 minutes
prior to your store opening. You should expect to work 40 – 55 hours per week,
depending on the season.

Travel Requirements

As part of this position you may be required to travel to other Rack Attack
stores (we have three locations in Portland), trade shows, training sessions, and be away from home.

Competitive wage and benefits include:

  • Commission / Spiffs
  • Very good Staff discounts on all stock items and Bike gear
  • Fun working environment
  • Other outdoor product discounts
  • Entertainment nights
  • Paid time off
  • 401k

About Rack Attack

Rack Attack started as a single store back in 1996, and we have grown into North America's premier retailer of vehicle rack solutions.

With 13 locations across North America to ship from, our online customers experience shipping to their door in less time, for no cost (most of the time).

If you live close to one of our store locations, we install everything we sell. Many in-store customers choose one of our 'factory style' rack installations.

We have over one million happy customers, and you can count on us to ensure you are the next.