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Inside Sales Representative

 

Posted by Cycling Sports Group on 01/17/2020


Job Basics

Industry Sector: Bike, Fitness, Lifestyle, Outdoor

Job Categories: Account Executive, Business Opportunities, Management - Sales, Sales - Inside - Product & Reservations

Company Type: HardGoods/Equipment, Recreation, Retailer

State: CT, MA, NY

City: Wilton, CT

Country: United States

Required Experience: 1 - 3 years


Job Type: Full Time

Salary: $46-50,000/year

Required to Relocate: No

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 50+ miles


Job Description & Requirements


Responsibilities
  • Operates in a Team Selling environment supporting all CSG brands
  • Will have direct and indirect responsibility for accounts within assigned market area.
  • Answers inbound telephone calls and emails, from bicycle retailers pertaining to sales, product, delivery, inventory, customer complaints and general inquiries; in a professional and timely manner
  • Places outbound sales and service calls to existing territory dealer base, on a daily basis.
  • Identify new business opportunities and make contacts with prospective customers.
  • Enter sales orders and ensure timely shipment by actively managing the order book.
  • Assist dealers with inventory analysis and make suggestions for improving inventory.
  • Maintain relationships with existing customers through effective customer service.
  • Sell and upsell bicycle related products through outbound sales campaigns.
  • Promote new product line for each year and act as technical product expert for dealer base.
  • Track sales/service interactions through CRM and update/maintain retail accounts information; including dealer contacts, account notes, floor share, and account notes.
  • Recognize, document, and alert the team leader of trends in dealer calls.
  • Assist with on-the-job training for new employees.
  • Projects a professional company image through all lines of communication
  • Provide weekly sale forecasts for select accounts.
  • Track sales, credits, inventory transfers and other territory adjustments, to select dealers


Essential Qualifications
  • College degree with 2 years of experience in a sales environment or an equivalent combination of education and experience.
  • Must have excellent written and verbal communication skills.
  • Must be able to use MS Word, Excel and Outlook.
  • Superior customer service and sales skills required.
  • Must be a team player and willing to assist in other areas such as logistics and inside service.
  • Must be able to organize and prioritize multiple projects and deadlines.
  • Must be flexible to work a varied full time schedule during the hours of 8:30am to 8:00pm ET-Monday-Friday.


Beneficial Qualifications
  • The candidate should be self-motivated, highly flexible, and have the ability to work well under pressure in a fast paced demanding environment.
  • Experience using a CRM is a plus
  • Experience using a SAP is a plus
  • Experience working in bicycle shop or completion of bicycle mechanics training program.
  • Passion for Cycling and the Cycling Industry
  • Desire to advance within the industry is a plus

Overview

The Inside Sales Team is the most frequent point of contact for our dealer base. The Inside Sales rep is responsible for managing the sales and service in their assigned territory in partnership with their assigned Outside Account Manager. The right person for this job has a mix of high energy, attention to detail and a dedication to providing best in class service. Each Representative answers inbound telephone calls, makes outbound sales calls, and responds to communications from our North American retailers regarding sales, product, delivery and inventory.


About Cycling Sports Group

Cycling Sports Group (CSG) is part of Dorel Sports, a segment of Dorel Industries, Inc, (TSX: DII.B, DII.A), with a total of three operating divisions - CSG, Pacific Cycle Group and Apparel Footwear Group ("SUGOI"?).

The Cycling Sports Group division deals specifically with the Independent Bicycle Dealers (IBD) and specialty store channels. CSG has a comprehensive range of brands including Cannondale, GT, Schwinn, Fabric, and Charge Bikes. Cycling Sports Group products are well-recognized premium brands that have gained wide consumer acceptance for their high quality, safety and innovative designs that incorporate state-of-the-art features and up-to-date fashion. The global headquarters for Cycling Sports Group is located in Wilton, CT.