Full-Time Assistant Store Manager - Charlotte Cycles
Posted by Charlotte Cycles on 01/22/2021
Job Basics
Industry Sector: Bike
Job Categories: Admin/Clerical, Customer Service, Ecommerce Management, Marketing & Digital Marketing, Retail - Bike Mechanic - Ski Technician, Retail - Management- Staff, Retail - Sales, Social Media - Digital Marketing
Company Type: Accessories, HardGoods/Equipment, Retailer, Retail
State: NC
City: Charlotte
Country: United States
Required Experience:
Contact Name: Brian / Hailey
Contact Phone: 704-333-4358 x1
Business Phone: 704-333-4358
Job Type: Full Time
Salary: pay depending on experience
Required to Relocate:
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within:
Job Description & Requirements
Full-Time Assistant Store Manager – Job Description
A sought-after opportunity:
Come enjoy the sunny southeast in a rapidly growing urban Midtown Charlotte, NC community local to many craft breweries, greenways, trails, and the National Whitewater Center. At Charlotte Cycles our employees enjoy a work environment that is team-oriented with a casual yet professional, positive, and results-oriented culture. We offer competitive compensation, performance-based bonuses, training, and stellar employee discounts. Our team is committed to providing an outstanding customer experience and setting the standard when it comes to bike service and repair. We are well-established with a strong client base in the Charlotte area.
Charlotte Cycles is actively seeking:
A dynamic, charismatic, and self-motivated individual who is passionate about supporting our team through taking care of many behind the scenes business operations as an Assistant Store Manager.
Primary roles & expectations:
= Communications Leader
o Coordinating between sales and service associates with scheduling (appointments and bike builds)
o Hold team members accountable for tasks as needed and communicate about timelines
o Working with the team to ensure follow-up on the Special Order/Layaway bin
o Writing and helping enforce new policy (delivery, backorders, shipping protocol)
= Marketing Coordinator
o Working with service partners to make weekly/monthly updates/publications
o Collect and organize content (take pictures, find articles, etc.) & frequent post on social media platforms
o Support in hiring process with finding candidates, interviewing and on-boarding
o Actively participate in local outreach events, demo days and shop rides
= Supply Chain Coordinator
o Work with the order manager to share with the team ETAs of bikes and products
o Coordinate with data management partners to archive and add products to POS and online catalog
o Create and manage purchase orders for weekly reorders
o Receiving products and handling any discrepancies (sales and service teams will stock items in the store)
= Warranty Specialist
o Gather all needed information, submit the warranty form(s), follow-up with vendors until resolution
o Creating and managing warranty workorders in Lightspeed
= Customer Relationship Manager
o Follow-up support for sales and service team emails, phone calls and walk-ins as the last tier
o Helping to set expectations with customer and resolving conflicts regarding services or purchases
= Shipping Manager
o Creating and printing shipping labels for Freight, Hazmat and Standard packages
o Responsible for the claims process, submission, and follow-up
= Brand and product expert
o Able to assess needs of customers and apply knowledge in a sales role as needed
= Have a valid driver’s license (to be qualified to drive our shop vans as needed)
Count the cash drawer daily and make bank deposits as needed
= Minimum 12-month commitment to our team with +30 hours per week, working every other weekend
= Other duties as assigned
Questions: info@charlottecycles.com
About Charlotte Cycles
Charlotte Cycles is a full-service bike maintenance and repair shop. We also carry a diverse line of bicycles, recumbent trikes and electric bikes. Including brands such as: Giant, LIV, Gazelle, Brompton, Tern, Gocycles, Momentum, Catrike, TerraTrike, ICE Trikes, Haibike, Yamaha, Magnum Rocky Mountain, and iGO Electric!
