Platform Services Manager
Posted by Locally on 02/10/2021
Job Basics
Industry Sector: Action, Bike, Fishing, Fitness, Hunting/Shooting, Lifestyle, Outdoor, Snow, WaterSports
Job Categories: Computer - Information Technology, Customer Service, Operations
Company Type: Retail
State:
City:
Country: United States
Required Experience: 3 - 5 years
Job Type: Full Time
Salary:
Required to Relocate: No
Required to Travel: No
Employee May Telecommute: Yes
Job Seeker Must Live Within:
Job Description & Requirements
Locally works with hundreds of major brands and thousands of retailers across North America, Europe and Asia to guide online shoppers to nearby, in-stock inventory for store pickup or local delivery.
Locally is seeking a talented Services Manager to provide full-time assistance to users of certain managed services and partner integrations. As a Platform Services Manager, you’ll combine technical skills with customer service and project management to create top-tier experiences for our partners.
Job Responsibilities:
Specializing in Locally tools and integrations to provide ongoing support and assistance to platform users
Management of Locally’s Store Pages product; a fully-hosted subdomain solution providing rich, SEO-friendly Pages for individual locations. Includes on-boarding, design, and ongoing maintenance and client support.
Management of API-based transaction integrations, such as Ship to Store and our “Pushcart” transaction tool. Includes on-boarding and client support.
Management of Locally’s feed-based partner integrations, such as our connections to Google, Shopify, and additional platforms. Includes on-boarding and ongoing user and partner support.
General technical troubleshooting and support in coordination with team
Who were looking for:
A few years in a customer-focused role, ideally technical
You have a strong foundation in HTML and CSS, have basic javascript knowledge, and are comfortable with REST APIs
You have excellent written and verbal communication skills and can communicate with technical and non-technical people with equal ease
You are a skilled troubleshooter
You have project management skills and familiarity with on-boarding, project implementation, and providing customer support
About the job:
This is a full-time, remote position. Locally offers health insurance, dental, retirement savings, paid holidays and paid time off. Please apply by emailing a resume and brief cover letter explaining your qualifications and interest in this role to jobs@locally.com.
