The Fishing Industry Jobs Marketplace

Platform Services Manager


Posted by Locally on 02/10/2021

Job Basics

Industry Sector: Action, Bike, Fishing, Fitness, Hunting/Shooting, Lifestyle, Outdoor, Snow, WaterSports

Job Categories: Computer - Information Technology, Customer Service, Operations

Company Type: Retail



Country: United States

Required Experience: 3 - 5 years

Job Type: Full Time


Required to Relocate: No

Required to Travel: No

Employee May Telecommute: Yes

Job Seeker Must Live Within:

Job Description & Requirements

Locally works with hundreds of major brands and thousands of retailers across North America, Europe and Asia to guide online shoppers to nearby, in-stock inventory for store pickup or local delivery. 

Locally is seeking a talented Services Manager to provide full-time assistance to users of certain managed services and partner integrations. As a Platform Services Manager, you’ll combine technical skills with customer service and project management to create top-tier experiences for our partners.

Job Responsibilities: 

  • Specializing in Locally tools and integrations to provide ongoing support and assistance to platform users

  • Management of Locally’s Store Pages product; a fully-hosted subdomain solution providing rich, SEO-friendly Pages for individual locations. Includes on-boarding, design, and ongoing maintenance and client support. 

  • Management of API-based transaction integrations, such as Ship to Store and our “Pushcart” transaction tool. Includes on-boarding and client support. 

  • Management of Locally’s feed-based partner integrations, such as our connections to Google, Shopify, and additional platforms. Includes on-boarding and ongoing user and partner support.  

  • General technical troubleshooting and support in coordination with team 

Who were looking for: 

  • A few years in a customer-focused role, ideally technical

  • You have a strong foundation in HTML and CSS, have basic javascript knowledge, and are comfortable with REST APIs

  • You have excellent written and verbal communication skills and can communicate with technical and non-technical people with equal ease 

  • You are a skilled troubleshooter

  • You have project management skills and familiarity with on-boarding, project implementation, and providing customer support

About the job:

This is a full-time, remote position. Locally offers health insurance, dental, retirement savings, paid holidays and paid time off. Please apply by emailing a resume and brief cover letter explaining your qualifications and interest in this role to

About Locally

Locally is an omnichannel retail technology platform dedicated to better connecting the dots between online and offline. We guide online shoppers to find and buy products in-stock at nearby stores; we empower premium brands to serve their customers and retail partners in novel ways; and we enable retailers to turn online shoppers into loyal in-store customers.