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Deuter & ORTOVOX Distribution & Return Specialist


Posted by Deuter USA, Inc. on 06/09/2021

Job Basics

Industry Sector: Outdoor, Snow

Job Categories: Customer Service, Warehouse

Company Type: HardGoods/Equipment

State: CO

City: Longmont

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary: 34560.00-38400.00

Required to Relocate:

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

Description: The Distribution and Return Specialist is responsible for inbound shipments including returns, repairs, and inventory. The position requires attention to detail, experience with Operations, Logistics and Customer Care. Organizes inventory receipts and transfers, conducts cycle counts and aids the logistics team by stocking and organizing new stock. Manages consumer returns and repairs for Deuter and ORTOVOX customers and interfaces with sales and accounting to ensure positive consumer experience. The ideal candidate is solution-oriented, adheres to deadlines, analytical and has an affinity for the outdoors.

Reports to: Warehouse Operations Manager

Responsibilities – Returns

Warranty Returns

  • Facilitate consumer warranty inquiries and repairs for both Deuter and Ortovox.
  • Process returns & repairs
  • Communicate brand messaging as it pertains to each brand, uphold brand standards and communicate with each customer within the allowed time frame outlined in the warranty SOP
  • Maintain parts supply by tracking and communicating parts needs once a quarter
  • Track Warranty issue trends and communicates accordingly with management

B2C Returns

  • Issue RMAs as needed
  • Tracks returns and communicates status updates
  • Process Returns in a timely manner
  • Prepare items for return to stock

Dealer Returns

  • Receive and Process Wholesale returns
  • Repackage/Restock as needed
  • Provide Accounting with necessary documentation for credit memos

Responsibilities – Inventory Management

Receiving & Inventory Transfers

  • Prep locations for new stock
  • Scanning into ERP
  • Stocking & organization
  • Reports anomalies to Inventory Control Specialist

Cycle Counts

  • Conducts periodic inventory counts in warehouse & offsite locations
  • Report and assist Inventory Control Specialist with error resolution

Shipping error resolution

  • Cycle counts & item history research



  • High School graduate or GED
  • 1-2 years Customer service experience
  • 1-2 years Logistics experience, or equivalent


  • Outdoor industry customer service experience
  • Consumer facing sales and service experience
  • General outdoor product and usage knowledge
  • Avalanche beacon knowledge is a plus


  • Valid Driver’s License
  • Computer literate. Proficient with Microsoft Office (Excel, Word). Familiar with Microsoft Outlook.
  • Experience with a working Customer Relationship Management (CRM) programs a plus


  • Experience with an Enterprise Resource Planning (ERP) system is a plus.
  • Lifting to 50lbs.


Business office, trade show booth environments, travel (domestic) and work hours as needed to achieve goals.


  • $18-$20/hour DOE

About Deuter USA, Inc.

We develop and market highly functional, top quality outdoor products worldwide. Our brand enjoys an excellent reputation with customers.