Account Manager
Posted by Vertical Solutions on 06/22/2021
Job Basics
Industry Sector: Lifestyle
Job Categories: Account Executive/Rep
Company Type: Gym/Outfitter
State: UT
City: Salt Lake City
Country: United States
Required Experience: 3 - 5 years
Job Type: Full Time
Salary: $65,000-$80,000/year
Required to Relocate: Yes
Required to Travel: Yes
Employee May Telecommute: No
Job Seeker Must Live Within:
Job Description & Requirements
The Vertical Solutions account manager develops and connects Vertical Solutions’ multiple divisions in an effort to maximize growth potential, increase profitability and improve our placement within the climbing industry. They are a part of a competitive sales team, and can connect their team to management to realize new market opportunities, identify and assess target clients, evaluate potential deal structures and terms, and develop actionable recommendations. They assist with company's sales operations to ensure production efficiency, quality customer service, and cost-effective management of resources.
The Right Fit
You like to sell things, but your soul isn’t one of them! There’s lots of “stuff” people can buy, but you’d rather help people realize their dreams by working with them to choose the right product for their business, and to understand the importance and value of investing in quality and aesthetics to maximize their returns.
You care about people, and thus can easily nurture relationships to ensure their needs are met, their questions are answered (timely, too!), and their concerns are heard. Starting a climbing gym is a huge undertaking, and you find satisfaction in being there to walk them through every step of the process. You are not just managing their ‘account’ - you are quite literally managing their dream!
You also trust and support the needs of the company and understand the role you play in building and supporting a business to ensure it remains at the top of the market. You can do this because you consider yourself quite Entrepreneural, which means you can seamlessly connect the success of the business to the success of the client. You believe in the value of the product, too, and can easily explain that value to anyone who asks. You also trust and support the needs of your team, and do so through proactive communication, integrity, and reliability.
Your previous employer would describe you as organized, ambitious, caring, and easy to work with and love. Heck, your friends and family would, too! Because your work ethic and charming personality carry through to your personal life.
About Vertical Solutions
Indoor rock climbing has become an incredibly popular mainstream sport and will soon be featured in the Olympic Games. Nearly every state in the nation is now home to at least one rock climbing gym, and all forecasts predict the sport will only continue to grow. We intend to grow with it!
Like all industries, there are some who do it poorly, some who do it well, and some who do it best. Vertical Solutions, the nation's largest domestic climbing wall manufacturer, does it best. We build indoor climbing walls throughout the country with distinctive materials that set us apart from (and above) the competition, and we have set the industry standard for design and aesthetics. Our walls are fabricated at our headquarters in Salt Lake City by an expert team of carpenters and welders and shipped to job sites across the country for assembly by our traveling field crew. VS also produces a full fleet of climbing holds and pads, and offers in-depth business development consulting, making us the only true full-service gym builder in the U.S.. The rapid expansion of our company and industry ensures ample opportunity for career development and upward mobility.
Essential Functions
Oversee and lead sales initiatives for Habit flooring, Proxy holds, and assist with Vertical Solution (VS) walls;
Manage the sales cycle in its entirety including lead generation, negotiating and closing business deals in conjunction with the owners, and developing the client-company partnership through business development;
Maintain expert knowledge on all Vertical Solutions offerings in order to communicate key information to potential and existing clients;
Partner with in-house counsel to negotiate sales contracts;
Ensure compliance with all contracts and projects by utilizing legal counsel as well as VS and client insurance information;
Analyzes sales figures, promotion and campaign results, and forecasts future sales volumes to increase profits;
Represent the company’s interests as the liaison between Vertical Solutions and the client;
Partner with the Proxy, Habit, VS design and VS production teams to keep clients up to date on project timelines;
Work closely with accounting to manage timely invoicing and customer billing;
Build key customer relationships and identify new business opportunities;
Partner with marketing to implement strategies that increase sales and further promote the organization;
Suggest and propose strategic plans on how to integrate our products and services while maintaining their ability to stand alone;
Translate best practices in pipeline generation, specific to business segments through prospect engagements such as cold calling, emailing, and marketing activities;
Maintain extensive knowledge of climbing industry trends and monitor what competitors are doing;
Develop and implement sales processes across businesses;
Keep accurate records for all VS, Proxy, and Habit sales;
Travel on occasion to meet on client job sites;
Seek growth and acquisition opportunities;
Prepare and ship pad, hold, and wall samples for qualified leads;
Perform administrative tasks as assigned;
Other duties as assigned.
Minimum Requirements
Bachelor’s degree in Business, Psychology, or related field;
Minimum of 3-5 years in a sales role;
Climbing or outdoor industry experience preferred;
A superior level of customer service and conflict resolution skills;
Thorough knowledge of contracting language and relevant legal terms;
Proficient knowledge of construction, manufacturing, and the climbing industry;
Salesforce experience preferred;
Creative problem solver and solutions-oriented; you have experience driving process and optimization across operations, product, and marketing;
Ability to work in a fast paced, multi-faceted business, with multiple sales channels and products;
Ability to answer phone calls outside typical business hours;
Ability to travel on occasion;
Excellent verbal & written communication skills, you can explain complex issues in simple terms and adapt your tone accordingly;
Strong relationship building and negotiation skills;
Well-developed time management skills with the ability to manage multiple priorities with minimal supervision;
Ability to exercise discretion and independent judgment;
Strong strategic planning and organizational skills;
Proficient knowledge of Microsoft Office applications (Word, Excel, PowerPoint);
Proven record of strong sales results where the individual has met and/or exceeded annual goals.
Equal Opportunity Employer
Vertical Solutions is committed to providing an equal employment opportunity environment of mutual respect for all its people. This work atmosphere is available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Vertical Solutions strongly believes that diversity and inclusion amongst our teams is critical to our success as an organization. We are driven to recruit, develop and retain the most talented people from a diverse candidate pool. As such, we highly encourage those with diverse backgrounds to apply.
About Vertical Solutions
We are just like you. No, really.
We started as passionate climbers who utilized our entrepreneurial mindsets to preserve and advance our community. But we had an idea focused on doing something differently.
We didn’t mean to build the nation’s leading climbing gym company, it was simply the result of having no company to build what we wanted. So, we did it ourselves.
Through word of mouth, people sought us out to do what we already proved we could: Separate new climbing gyms from the rest of the accepted “norm,” and create authentic communities that are unlike ones found elsewhere.
We’ve stood in your shoes and tackled the same challenges you face now. And we want to help you tackle them, too.
