Member Services Representative

Posted by PSIA-AASI The Snow Pros on 07/15/2021

Job Basics

Industry Sector: Action, Fitness, Outdoor, Snow

Job Categories: Customer Service, Outdoor Education

Company Type: Association, Recreation, Service, Retail

State: CO

City: Lakewood

Country: United States

Required Experience: 0 - 1 year

Job Type: Seasonal Full Time

Salary: $18 per hour

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 50+ miles

Job Description & Requirements

The Member Services Representative serves as the first point of contact within PSIA-AASI for members reaching out to the association via phone, email or walk-in. Individual in this position will assist members with questions regarding PSIA-AASI membership, event registration, catalog orders, etc. The primary responsibility for this position is to be positive, resourceful and to assist the membership. 

 

Primary Responsibilities:

 

Respond to membership and division inquiries in the form of telephone, email fax and/or mail.

Update membership database records and payments to maintain accurate PSIA-AASI membership records.

Assist with printing and mailing of membership cards and materials for new and renewing members.

Provide information to members regarding pro deals, catalog purchases, product information, etc.

Assist with processing orders, back orders, return and refund items, and shipping of products.

Assist with processing of membership passport cards for overseas work.

Assist with process improvement.

Assist with administrative services to include ordering of office supplies, shipping packages, maintenance of office equipment, etc.

            Job responsibilities and competencies identified here are not intended to be all-inclusive and other duties may be assigned.

Education/Certification/Experience Requirements

Minimum of 1-year customer service experience.

Associate degree in Business, Marketing, or related field, or equivalent experience a plus.

Association member services experience a plus.

Experience with membership management software a plus.

Required Knowledge/Skills/Abilities

Work will primarily be done in an office environment along with working in the merchandising warehouse when requested. Possibility of travel for conferences and events, on snow portions of association events are not required for this position.

Core Competencies (5-6 core competencies)

Active Listening

Member Focus

Composure

Decision Quality

Interpersonal Savvy

Coachability

 

Compensation and Work Schedule

 

This is a full time seasonal (August – May) position that will report to the Lakewood office, M-F 8:00 – 4:30. 

 

$18 per hour (40 hours a week), benefits include: Holiday Pay, Wellness Reimbursement, Jury Duty and Witness Leave, and Bereavement Leave. 

=

About PSIA-AASI The Snow Pros

More than 32,000 individuals belong to PSIA-AASI (Professional Ski Instructors of America and American Association of Snowboard Instructors), making it the world’s largest organization dedicated to skiing and snowboarding. Simply put: PSIA-AASI gets people stoked on the ski and snowboard experience.

Let the snow fly!