The Fishing Industry Jobs Marketplace

Customer Service Associate


Posted by Rab USA on 09/28/2022

Job Basics

Industry Sector: Outdoor

Job Categories: Customer Service

Company Type: Accessories, Apparel/SoftGoods, HardGoods/Equipment

State: CO

City: Louisville, CO

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary: $38-42,000/yr DOE

Required to Relocate:

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements


Job Title:  Customer Service Representative

Department: Customer Service

Job Location: Louisville, CO

Reports to: Country Manager

Status: Full-Time

Summary: Rab US is seeking a Customer Service Representative to join our team in Louisville, Colorado. The individual in this role will be directly responsible for supporting customers via email and phone in a professional and timely manner. The ideal candidate has experience with outdoor apparel and supporting customers with their product needs. The candidate will have a positive attitude, strong foundation of technical product knowledge, personal experience using outdoor products and enjoys sharing their expertise and experiences ensuring a positive experience for all customers.

Key Responsibilities:

  • Respond to customer emails and calls, providing accurate and timely answers to their product questions, comments or concerns
  • Engage with customers to truly understand their needs
  • Communicate with other employees to ensure the timely resolution of issues
  • Provide answers to technical product questions and assist consumers with product selection
  • Develop a strong understanding of Rab & Lowe Alpine products, policies and services
  • Answer phone calls and transfer to the appropriate team member
  • Provide support to our warranty/repairs department - Respond to incoming consumer warranty and repair requests, assist with intake and examining product returns, coordinating repair work with 3rd party repair shops

Education and Experience: 1-3 years


Other information:

Candidate will need a valid driver’s license, have a working knowledge of computers with experience using Microsoft Office and excellent critical thinking and communications skills, both oral and written. Experience with Zendesk is a plus.


Candidate must have a strong work ethic with attention to details. Is able to operate effectively and professionally under pressure, work in both solo and group settings, and able to move/lift 50lbs unassisted.  Experience in outdoor industry customer or dealer services is preferred.



Equip Outdoor Technologies offers a competitive compensation package for the outdoor industry. In addition to the base salary, full-time employees are eligible to participate in a comprehensive benefits program including paid healthcare, dental & vision along with the option of a 401K retirement plan, life and disability insurance, and amazing deals on gear.  Equip offers paid vacation, holiday, and sick time.  Equip also offers a number of additional perks including paid volunteer time and a climbing gym membership.


About Rab USA

Rab specializes in making rugged, high-performance mountain clothing and equipment. Nothing fancy or over-engineered – just honest hard working pieces that you’d rather repair than replace. More than 30 years since our founding our products have evolved but our core values have remained the same. Our inspiration still comes from the mountains we climb and the friendships we forge along the way. From the people who design, make and test each item, to those that have grown up loving and wearing Rab. These are the stories and experiences that make us unique, the ones we write every time we step outside. Rab's journey is your story and ours. #WeAreRab