The Fishing Industry Jobs Marketplace

Service Coordinator - Denver


Posted by GoodTurn Cycles on 06/08/2023

Job Basics

Industry Sector: Bike, Outdoor

Job Categories: Customer Service, Instructor Including Ski & Patrol, Outdoor Education, Retail - Bike Mechanic - Ski Technician, Retail - Management- Staff, Retail - Sales

Company Type: Accessories, Apparel/SoftGoods, Events, Intern, Recreation, Retailer, Retail

State: CO

City: Denver

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary: $42,000 - $47,000

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles

Job Description & Requirements

Service Coordinator - Denver

GoodTurn Cycles is a nonprofit organization that provides job skills training to young adults that have not found success in traditional education or employment systems by providing job skills training and mentorship that unveils participants' self worth. Our paid job training program is held in our two retail electric bicycle shops. Our retail venture funds the job training program so that we are not as dependent on the charitable contributions of our supporters. 

The Service Coordinator will be responsible for managing the service queue in our Denver shop. They will be responsible for ensuring that service tickets are properly written, tickets are completed in the quoted time frame, and service is performed at company standards. Along with managing the flow of service work, this individual will be responsible for completing service on customer bikes, building new bikes, and maintaining our rental fleet. The Service Coordinator will be responsible for ensuring they have the consumables, service parts and tools they need to maintain the service center. Being a small retail team, it will also be required at times to help on the sales floor.

Duties and Responsibilities:

  • Assist in hiring / training / empowering employees

  • Inform employees of new policies & procedures

  • Responsible for maintaining organized inventory

  • Assist in performing occasional inventory counts

  • Provide customer service over the phone

  • Write accurate and thorough service tickets

  • Maintain cleanliness / order of shop floor

  • Maintain high sales ability

  • Check work email at beginning / end of shift 


  • Maintain proper service area records and documentation

  • Provide team with week-end email summarizing open items

  • Set priority for work orders

  • Delegate rental fleet related responsibilities

  • Delegate mechanic shop related responsibilities

  • Assist in scheduling shop staff


  • Perform repairs on customer bikes

  • Maintain rental fleet

  • Build new bikes for retail 

  • Assist in maintaining stock levels / placing orders for mech shop consumables

  • Handle warranty items for retail bikes 

  • Handle warranty items for rental bikes

  • Handle warranty items for accessories


  • Assist in working with / training interns

  • Act as mentor for job trainees


  • Assist in staffing local events

  • Generate blog posts for GTC website


  • 1-2 year project management experience a PLUS

  • 2-4 years experience in bicycle mechanics

  • 1 year diagnosing eBike specific problems

  • Experience managing people a PLUS

  • PBMA Level 2 Technician - PLUS

Skills and Traits:

  • High mechanical aptitude

  • Ability to effectively communicate bike problems to customer

  • Enthusiasm, high energy level, confidence, resourcefulness

  • Strong verbal communication skills

  • Strong leadership and team working skills

  • Strong record keeping skills

  • Ability to work in a dynamic, multi-functional, multi-cultural environment

Physical Demands:

  • Able to sit or stand and walk throughout the scheduled work shift

  • Must be able to ride a bike

  • Must be able to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Able to lift and/or move up to 70 lbs

Typical Working Days / Hours:

  • 8 hrs/day

  • 5 days/wk

  • Working most weekend days

  • Pay range $20-$25/hr

Job Benefits:

  • 30min/day of Personal Care Time

  • Company Health Care (incl Dental & Vision)

  • Employee matched IRA (after 2 years)

  • 10 days of Paid Time Off (first year)

  • 7 days of Floating Holidays

  • 6 days of Personal Time Off (mental health days, bereavement, sickness, etc)

  • Paid Holiday Closure (12/24 - 1/1)

About GoodTurn Cycles

GoodTurn Cycles is a nonprofit social enterprise dedicated helping people achieve better health and providing job training to young people. Our shop specializes in sales, rentals and tours of electric bicycles (e-bikes), and repairs for all bikes.


GoodTurn Cycles is home to a job training program for young people with barriers to employment. Our paid internship program takes our interns through a bicycle mechanics, customer service and mentorship curriculum in which we develop transferrable basic employability skills. Although we have dedicated staff to perform the training, all employees have the opportunity to have a positive impact on our interns through mentor engagement and supplementary training.