Adventure Guide
Posted by Castle Hot Springs on 10/04/2024
Job Basics
Industry Sector: Bike, Outdoor
Job Categories: Guide (raft,fish,bike hunt,horse etc.), Hospitality & Lodge Staff
Company Type: TravelandTourism
State: AZ
City: Morristown
Country: United States
Required Experience: 1 - 3 years
Job Type: Seasonal Full Time
Salary:
Required to Relocate: No
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within:
Job Description & Requirements
- Creates a guest experience of the highest level of service by utilizing resources and cross-departmental communication.
- Delivers engaging tours and classes to guests professionally with a commitment to excellence.
- Can explain all general on-property locations and functions, classes, hikes, and lectures/special events while communicating with guests.
- An ability to teach technical skills to guests is required and will be covered in training.
- Completes daily assigned checklists and job duties with a sense of urgency.
- Provides solutions to ensure guest satisfaction with all departments by utilizing full-circle customer service, especially when requests are not immediately met.
- Has an active knowledge of all guest areas resort-wide, including front desk, farm operations, restaurant, spa, etc.
- Communicates resort-wide cancellations/changes that may negatively impact guest experience.
- Walks facilities with a critical eye to ensure appropriate cleanliness and guests’ needs are being met.
- Knows all safety and emergency procedures/accident prevention policies.
- Completes other duties as assigned.
- Prior guest relations experience preferred.
- Strong organizational skills, written and verbal communication skills, and the ability to perform and prioritize multiple tasks are required.
- Computer skills required.
- Previous hotel/resort experience preferred.
- Willing and able to work shifts, including weekends/holidays required.
- Medical training is preferred.
- Experience in coaching outdoor activities preferred.
- Lifting up to 50 pounds
- 80% Standing and Walking
- 20% Sitting
- Hearing and Manual dexterity
- Distance vision 1-3 feet
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Company-Paid Life Insurance
- Company-Paid Long-Term Disability
- Direct Deposit
- Medical Flexible Spending Account
About Castle Hot Springs
Castle Hot Spring is 45 minutes north of Phoenix near Lake Pleasant in a wild and beautiful section of the Sonoran desert. We are a luxury resort to a maximum of 72 guests.
In a short time Castle Hot Springs has become and leading wellness and adventure resorts on 1200 acres.
#1 resort in Arizona by travel and leisure. The adventure department allows for a flexible schedule and a supportive environment.
