Customer Service - Office Assitant

Posted by Bindlestiff Tours on 01/16/2025

Job Basics

Industry Sector: Outdoor

Job Categories: Admin/Clerical

Company Type: TravelandTourism

State: NV

City: las vegas

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary: $20 - $22 hourly

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles

Job Description & Requirements

About Us

We are a Las Vegas-based adventure tour operator specializing in small-group, multi-activity
tours through vibrant cities, world-famous national parks, and iconic landscapes.
We’re looking for a Customer Service / Office & Operations Assistant to join our team. This
critical role ensures smooth office operations while supporting staff and delivering excellent
service to our guests.

Position Overview

This full-time, hourly role requires flexibility, strong organizational skills, and a proactive attitude.
In the dynamic travel industry, adaptability and a willingness to step up when needed are
essential.

Key Responsibilities

Customer Service:
? Answer phones, respond to emails, and handle customer inquiries.
? Manage and input customer bookings.
? Provide exceptional support to guests and resolve issues promptly.
Office Support:
? Track staff workflows and maintain organized files.
? Prepare tour guides with necessary paperwork.
? Book and confirm campgrounds, hotels, and other arrangements.
? Perform general office tasks, including errands and maintaining supplies.

Operations Assistance:
? Keep the office environment clean and professional.
? Support HR and operations tasks such as scanning and filing.
? Identify and resolve issues discreetly and efficiently.
? Website and OTA Product maintenance
? Assist with contracting and partnership maintenance
Skills and Qualifications

Technical Skills:
? Proficiency in Microsoft Word, Google Docs, Google Sheets, Apple Docs Viewer, and
Microsoft Excel.
? Ability to create and manage spreadsheets, including editing and executing formulas
(MUST).

Communication Skills:
? Strong verbal and written communication.
? Friendly, professional demeanor with the ability to maintain confidentiality.
? Reliable smartphone and personal vehicle.

Organizational Skills:
? Detail-oriented with excellent time management skills.
? Ability to multitask and prioritize in a fast-paced environment.
? Capable of working independently with minimal supervision.

Bonus Qualifications:
? Knowledge of Southwest USA national parks and cities.

What We’re Looking For
? Dependable and proactive team player.
? Flexible and adaptable to changing priorities.
? Strong problem-solving skills.
? Availability to work some weekends as needed.

Work Schedule
? Wednesday - Fri, 9AM-5PM
? Sat - Sun, 7AM-3PM

Ready to join our team? Apply today and help us create incredible tour adventure experiences!

About Bindlestiff Tours

Bindlestiff Tours is a small group adventure tour company  based in Las Vegas specializing in single, multi-day and private custom tours of the national parks in the Southwest USA, California, Alaska and Western Canada.  Mix of lodging, camping, self drive and glamping. We also offer cross-country tours for select brands including but not limited to the Deep South East Coast and Midwest as well as special interest tours such as wildlife, photography, biking etc.